Really worried about getting fired - please help :( Watch

Anonymous #1
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Hi

Messed up at work, a customer came in and said a part of his product that had been delivered was missing.

I gave him the part from another identical product but the one I took it from is due to be delivered on Monday and the spare part hasn't come in time!

What do I do? Will I get fired?
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yousman3357
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Just tell the manager you made a mistake.

You are human, humans make mistakes !

If they don’t understand that, they are in the wrong.
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Anonymous #1
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(Original post by yousman3357)
Just tell the manager you made a mistake.

You are human, humans make mistakes !

If they don’t understand that, they are in the wrong.
Thats true, do you think I should call the customer or wait for them to complain?
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Anonymous #2
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(Original post by Anonymous)
Thats true, do you think I should call the customer or wait for them to complain?
You could call / email them to let them know their order will come in 2 different packages due to be dispatched at different times
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yousman3357
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(Original post by Anonymous)
Thats true, do you think I should call the customer or wait for them to complain?
Call them.

Tell the manager first
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Muttley79
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(Original post by Anonymous)
Hi

Messed up at work, a customer came in and said a part of his product that had been delivered was missing.

I gave him the part from another identical product but the one I took it from is due to be delivered on Monday and the spare part hasn't come in time!

What do I do? Will I get fired?
I think that was quite sensible to sort the other customer out quickly - it's not Monday yet so might the part still arrive? I would tell your boss what you did so you doesn't upset a customer.
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Anonymous #1
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(Original post by yousman3357)
Call them.

Tell the manager first
Okay, I will do this at work later, hopefully the part arrives
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Anonymous #1
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(Original post by Muttley79)
I think that was quite sensible to sort the other customer out quickly - it's not Monday yet so might the part still arrive? I would tell your boss what you did so you doesn't upset a customer.
Thats what I was thinking, the other customer would have been annoyed if he could have had the part there and then but we didn't give it to him.
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Anonymous #1
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(Original post by yousman3357)
Call them.

Tell the manager first
What if the customer shouts at me?
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yousman3357
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(Original post by Anonymous)
What if the customer shouts at me?
Well, it’s a “what if” question. He/she may not
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Guru Jason
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(Original post by Anonymous)
What if the customer shouts at me?
Fist thing I would suggest anyone learning when in retail or dealing with customers in general is to learn to apologise whether it's your fault or not. My sales manager has built a 30 year career on groveling.
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Anonymous #1
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(Original post by yousman3357)
Well, it’s a “what if” question. He/she may not
True but I'm panicking over it
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Anonymous #1
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(Original post by Guru Jason)
Fist thing I would suggest anyone learning when in retail or dealing with customers in general is to learn to apologise whether it's your fault or not. My sales manager has built a 30 year career on groveling.
I will apologise even if she doesn't have a problem :/
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Guru Jason
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(Original post by Anonymous)
I will apologise even if she doesn't have a problem :/
If she shouts then apologise. You may or may not have done something wrong but if the customer feels you are doing something about it then ultimately you will come out ahead.
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sknudson
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(Original post by Anonymous)
What if the customer shouts at me?
It happens more regularly than you may realize, but after your first few yellings it's not so bad. Just shut off, blindly apologize for whatever problems they're having, then tell them you'll offer to help work things out but can't understand them through their shouting. You'll eventually reach a point where you just genuinely don't care about service anymore and become quite effective at solving these situations quickly.
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Anonymous #1
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(Original post by Guru Jason)
If she shouts then apologise. You may or may not have done something wrong but if the customer feels you are doing something about it then ultimately you will come out ahead.
Alright, thanks for the advice
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Anonymous #1
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(Original post by sknudson)
It happens more regularly than you may realize, but after your first few yellings it's not so bad. Just shut off, blindly apologize for whatever problems they're having, then tell them you'll offer to help work things out but can't understand them through their shouting. You'll eventually reach a point where you just genuinely don't care about service anymore and become quite effective at solving these situations quickly.
Haha I think it's more the thought of what might happen that is worrying me
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sknudson
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(Original post by Anonymous)
Haha I think it's more the thought of what might happen that is worrying me
You'll get yelled at just because you're the one in the firing line. They're likely not yelling at you, but rather the situation. Shrug it off because it's all apart of customer service life and you don't get paid anywhere near enough to care about people's problems.

I have had people genuinely yell at me though. I remember working in a corner shop and someone was getting agitated that another till wasn't opening up for the queue and I wasn't calling for someone to open up the till. I told him I was the only one working the front of the shop at the moment, which he didn't take kindly to because he was "aware of company policies" etc. I gave him a business card of who will listen to his complaint and to stop wasting his breath on me. To his credit, he actually did make a corporate complaint. I was told off the next day for it. Meh. I think that was my... fifth customer complaint at that point? I left a few months later.
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Anonymous #1
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(Original post by sknudson)
You'll get yelled at just because you're the one in the firing line. They're likely not yelling at you, but rather the situation. Shrug it off because it's all apart of customer service life and you don't get paid anywhere near enough to care about people's problems.

I have had people genuinely yell at me though. I remember working in a corner shop and someone was getting agitated that another till wasn't opening up for the queue and I wasn't calling for someone to open up the till. I told him I was the only one working the front of the shop at the moment, which he didn't take kindly to because he was "aware of company policies" etc. I gave him a business card of who will listen to his complaint and to stop wasting his breath on me. To his credit, he actually did make a corporate complaint. I was told off the next day for it. Meh. I think that was my... fifth customer complaint at tqhat point? I left a few months later.
True, that makes me feel better. Shouldn't be wasting my time worrying about this after work haha.

Funny story though! Thanks for your reply
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Anonymous #1
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Just thought I'd update everyone! Went into work and the spare part had arrived! All is good.
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