Acebee
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Heya
So I bought goods outside UK a month ago and till this day I havent received email for the vat and customs. I emailed and called them several times but it was meaningless, they just said they don't know. And I got an email that says, "We have checked our records and we are unable to locate this waybill in our collection’s file."

Can somebody advice me on this because I don't want to be chased after for a debt that I am gonna pay but don't know if I should pay.
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williamho
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You need to supply more information with regards to your good

Sometimes the order is made but not processed. Because the good is out of stock. No payment was taken.

The most important question. Has the goods be paid for ?

Has the order being sent out ?

Is the goods being delivered by DHL ?
Is there a tracking number for this order ?
Has DHL given you the tracking number ?

you can track the whereabouts of your order first. Before deciding if you need to pay customs charge.
If you do need to pay the customs charge, you will receive an e-mail on ho much to pay

It sounds like your order is not being send out - no tracking number.
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Acebee
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(Original post by williamho)
You need to supply more information with regards to your good

Sometimes the order is made but not processed. Because the good is out of stock. No payment was taken.

The most important question. Has the goods be paid for ?

Has the order being sent out ?

Is the goods being delivered by DHL ?
Is there a tracking number for this order ?
Has DHL given you the tracking number ?

you can track the whereabouts of your order first. Before deciding if you need to pay customs charge.
If you do need to pay the customs charge, you will receive an e-mail on ho much to pay

It sounds like your order is not being send out - no tracking number.
Thank you for your reply, Yup I have paid for the goods and are already in my hand. I'm just worried because I'm not familiar with paying import goods vat so I was worried iif I'm going to be chased after payment I'm not aware of. I haven't received any invoice whatsoever since month ago.
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williamho
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if you have already received your order. it means there is no custom charge.
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Acebee
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(Original post by williamho)
if you have already received your order. it means there is no custom charge.
so it means that I don't have to worry because I'm not even sure if my goods are paid along with VAT or separate. It's just I learned that every imported goods will be charged VAT as well as dhl put an admin charge if uses their services (not sure of this one).
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williamho
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if there is a customs charge, the VAT man will wants to get their money first. And once you have paid them, the VAT man will release your order.

This is why the Tax man and VAT man always the first in the queue.
Take for an example. Thomas Cook travel agent going bust. The Tax man gets paid first. Even before the banks or any one else can get their share
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Acebee
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(Original post by williamho)
if there is a customs charge, the VAT man will wants to get their money first. And once you have paid them, the VAT man will release your order.

This is why the Tax man and VAT man always the first in the queue.
Take for an example. Thomas Cook travel agent going bust. The Tax man gets paid first. Even before the banks or any one else can get their share
ohh alright, Thanks alot!
well DHL pays would pay it on behalf and would reclaimed for us but you know what, whatever, if they haven't me anything then I'll just move on with my life and if they suddenly send me a due payment I'll just keep bothering them about it. Thanks alot though you've been helpful love that VAT man example.
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