Patricia1
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Hi my son received confirmation that he would.be getting his loan but now a month in he has still not received it. What to do? I have advised him to call them but is it usual for this to happen? It did not with my older son.
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PQ
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(Original post by Patricia1)
Hi my son received confirmation that he would.be getting his loan but now a month in he has still not received it. What to do? I have advised him to call them but is it usual for this to happen? It did not with my older son.
What does his online account say? Is his loan approved/scheduled or awaiting confirmation from his university? The online account should help him know if he needs to send anything through to SFE or if he needs to pester his university to do something.
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Patricia1
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(Original post by PQ)
What does his online account say? Is his loan approved/scheduled or awaiting confirmation from his university? The online account should help him know if he needs to send anything through to SFE or if he needs to pester his university to do something.
Hi thank you for replying. It's the uni. They haven't confirmed he has registered. He will pester them tomorrow.
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SFE Tegan
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(Original post by Patricia1)
Hi thank you for replying. It's the uni. They haven't confirmed he has registered. He will pester them tomorrow.
Hi Patricia,

Your son can check the status of his payment on the 'Your Finance' page. If this still shows as 'awaiting confirmation' this means the university haven't sent us confirmation that he is registered to the course. Once we receive this our system will update within 48 hours to release the payment. If his scheduled payment date has passed, the funds will be in his account in up to 5 working days.

Thanks, Tégan
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