PayPal need help with refund transaction Watch

May1200
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#1
Report Thread starter 4 weeks ago
#1
Idk where else to post this:

So a customer asked for a refund so my PayPal balance went from 0.00 to -38.54. Then to make it 0.00 again I sent money from my card but it's pending till 29th Oct.

In the resolution center if I press give refund does that mean I have to pay double, I don't get how this works
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londonmyst
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#2
Report 4 weeks ago
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Just wait until October 29th, then press give refund.
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HoldThisL
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#3
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(Original post by londonmyst)
Just wait until October 29th, then press give refund.
no don't

--

your balance is negative because paypal has put the refund money in escrow

if you refund the buyer now, the money in escrow will be sent to the buyer and the dispute/case will be resolved. your balance will remain negative until your pending top up clears. then on the 29th, you negative balance will be resolved

either refund the buyer now, if that's what you want to do. or if you want to contest the dispute/case, do so via the resolution center until you know what you want to do
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May1200
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#4
Report Thread starter 4 weeks ago
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(Original post by londonmyst)
Just wait until October 29th, then press give refund.
if i wait till the 29th when the balance becomes 0.00, and then press give refund wont it become -38.54 again so i end up paying double?
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May1200
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(Original post by HoldThisL)
no don't

--

your balance is negative because paypal has put the refund money in escrow

if you refund the buyer now, the money in escrow will be sent to the buyer and the dispute/case will be resolved. your balance will remain negative until your pending top up clears. then on the 29th, you negative balance will be resolved

either refund the buyer now, if that's what you want to do. or if you want to contest the dispute/case, do so via the resolution center until you know what you want to do
ohhh okay I get it thank you
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