Upset after being abused for doing my job Watch

Anonymous #1
#1
Report Thread starter 3 months ago
#1
As well as doing my course, I work for a small firm which pays me to take photos in shops so that other retailers know their competitors' prices. There is a shop I have been taking photos in every week and the staff have always been really friendly there, however today one of them saw me taking photos and got really angry and said it's illegal, then asked me to leave.

It is really upsetting as I was humiliated in a public place and it's not illegal to take photos in shops - they can ask you to stop but that doesn't mean it was illegal. Imagine if a hotel manager treated a mother in the same way for taking photos of her children on holiday in a hotel!

I really don't mean any harm to the shop. If I didn't take the photos, someone else would and they can't force people to delete photos they've already taken so it really seems pointless not to allow it.

How can I get over this?
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Anonnorth
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#2
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Taking these photos for competitors means you are not a customer of the shops you are taking the photos in but you are a commercial spy so if found out are treated completely different.
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Anonymous #2
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(Original post by Anonymous)
As well as doing my course, I work for a small firm which pays me to take photos in shops so that other retailers know their competitors' prices. There is a shop I have been taking photos in every week and the staff have always been really friendly there, however today one of them saw me taking photos and got really angry and said it's illegal, then asked me to leave.

It is really upsetting as I was humiliated in a public place and it's not illegal to take photos in shops - they can ask you to stop but that doesn't mean it was illegal. Imagine if a hotel manager treated a mother in the same way for taking photos of her children on holiday in a hotel!

I really don't mean any harm to the shop. If I didn't take the photos, someone else would and they can't force people to delete photos they've already taken so it really seems pointless not to allow it.

How can I get over this?
Simple .. get another job
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Anonymous #1
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(Original post by Anonnorth)
Taking these photos for competitors means you are not a customer of the shops you are taking the photos in but you are a commercial spy so if found out are treated completely different.
Yes but it's not illegal and I would expect staff to be polite. Also for all they know I am a normal customer and was taking the photos for personal reasons, without imagining that it was a problem.

The shop is part of a chain so the other absurd thing is I can just go to another branch. But I do feel upset and also I felt as though the staff had almost become my friends so it is very upsetting they the member of staff wasn't nice today.

Btw I have been buying something every time I visit so I am a customer.
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Anonymous #1
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(Original post by Anonymous)
Simple .. get another job
Easier said than done...and this is easy money if the staff don't notice me taking photos.
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errrr99
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(Original post by Anonymous)
I felt as though the staff had almost become my friends so it is very upsetting they the member of staff wasn't nice today.

Btw I have been buying something every time I visit so I am a customer.
so how do you think that staff member felt, that you had betrayed them, thinking you were a nice friendly customer when in fact you were only there to do a job...and getting paid for it too!

being nice goes two ways...you can't be friends with someone you're lying to

The shop is private property. They are within their legal rights to expel and ban you from the premises in future too
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Anonymous #1
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(Original post by errrr99)
so how do you think that staff member felt, that you had betrayed them, thinking you were a nice friendly customer when in fact you were only there to do a job...and getting paid for it too!

being nice goes two ways...you can't be friends with someone you're lying to

The shop is private property. They are within their legal rights to expel and ban you from the premises in future too
But it was wrong of him to shout that I was breaking the law. I don't know if he genuinely believes this or if he was trying to scare me. This has happened at other shops but sometimes shop staff are chilled about it and say it's fine.

Don't you agree there's no point in stopping me when someone else can just go and take the photos and they can't be watching every aisle every second? I messed up today as I went when the shop wasn't busy - they've never noticed me taking photos when there is a queue of customers at the till.
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Anonymous #1
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Also once there was a nutcase manager of a small convenience store who tried to lock me in the shop and call the police because I wouldn't leave the photos. It was very distressing and clearly he was the one in the wrong. It just makes it feel as though shops are horrible places that don't care about the public. Would a counselor be understanding about this?
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Anonymous #1
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(Original post by Anonymous)
because I wouldn't leave the photos
Oops I meant delete.
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Anonymous #1
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I have now left the shop a 1-star review on Google. Hopefully that will make them realise that they should have been nicer.
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Anonymous #1
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Is anyone able to advise what the worst case scenario is if I continue to take photos in shops without permission? I have always thought that worst case scenario, I could get banned from all branches of a chain. This would be frustrating not to be able to shop in any of them but from what I can see (https://www.askthe.police.uk/content/Q56.htm), trespass isn't actually a criminal offence and I don't think that I would be any more than a trespasser. I would never not leave a shop if asked to but just wanted to understand what the worst case scenario could be, e.g. if a crazy manager tried to detain me.

I wonder what would have happened if the nutcase manager that I mentioned in an earlier post had successfully detained me and called the police. I presume that any reasonable police officer would just tell the manager that no crime had been committed and that he doesn't have any right to detain me.
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Anonymous #3
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free legal advice - have you tried your local Citizen's Advice Bureau (CAB)?
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Euphoria101
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Lmao
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username4169146
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(Original post by Anonymous)
I have now left the shop a 1-star review on Google. Hopefully that will make them realise that they should have been nicer.
it would be better to explain to them in person or online, with relevant legal paperwork, that what you did is legal. they haven't learnt anything otherwise. but I don't think you can blame them for thinking it was illegal.
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999tigger
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(Original post by Anonymous)
Yes but it's not illegal and I would expect staff to be polite. Also for all they know I am a normal customer and was taking the photos for personal reasons, without imagining that it was a problem.

The shop is part of a chain so the other absurd thing is I can just go to another branch. But I do feel upset and also I felt as though the staff had almost become my friends so it is very upsetting they the member of staff wasn't nice today.

Btw I have been buying something every time I visit so I am a customer.
Tbf your main purpose was to spy. Not illegal but the shop is private property so they can ask you to leave.
Its your job, they are bound not to welcome you, so you just need a thick skin and find another shop or job. Presumably your current employer has given you some training and advice on how to deal with it.
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999tigger
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(Original post by Anonymous)
Is anyone able to advise what the worst case scenario is if I continue to take photos in shops without permission? I have always thought that worst case scenario, I could get banned from all branches of a chain. This would be frustrating not to be able to shop in any of them but from what I can see (https://www.askthe.police.uk/content/Q56.htm), trespass isn't actually a criminal offence and I don't think that I would be any more than a trespasser. I would never not leave a shop if asked to but just wanted to understand what the worst case scenario could be, e.g. if a crazy manager tried to detain me.

I wonder what would have happened if the nutcase manager that I mentioned in an earlier post had successfully detained me and called the police. I presume that any reasonable police officer would just tell the manager that no crime had been committed and that he doesn't have any right to detain me.
They can ask you to leave and escort you from the premises.

If you are going to get more ridiculous they can get an injunction against you preventing you from entering.
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Anonymous #1
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I am really getting fed up...I was at my local M&S checking prices for a couple of hours and avoiding aisles that staff were in for the whole time (if a member of staff starts stacking shelves near me, I move to another aisle and come back there later) but I've had enough of having the feeling that someone might get angry with me when I'm just doing my job. There was an official man in a yellow jacket who kept walking past me and at one point, he stopped very near me for a while so I felt very awkward and went to the toilets for a few minutes to get away from him. Soon before I left the shop, I saw some security men arriving which probably had nothing to do with me in truth but you just don't know if they were there because of me or not.

At least it's easy to leave M&S...it drives me mad at Lidl that you have to walk through the checkouts to leave the shop and they cordon off the ones that are closed so you have to push past all the people who are paying. Maddening that they design the entrances so that you can't just exit that way!
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entertainmyfaith
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you weren't really abused imo, just told off :dontknow:
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Anonymous #1
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(Original post by entertainmyfaith)
you weren't really abused imo, just told off :dontknow:
Well I was abused when a manager said he'd lock me in the shop and call the police, as if I had nicked something.

But I'm not doing anything wrong and there's no point as it just means I'll go to a different branch or someone else will come back to that one. In practice, it probably means more driving so the stores should realise that it would be more environmentally friendly if they didn't complain about people taking photos or recording prices.

So often when I'm checking prices in shops, I feel as though staff are suspicious of me but frightened to approach me...I suppose that's good as I can just get on with it, but it really isn't a nice feeling.
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DiddyDec
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If you don't like being a corporate spy then get a different job.
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