eBay refund & PayPal Watch
Basically, buyer had to pay £3 for postage to collect item from their post office, because their wasn't "sufficient funds" paid for item (my fault).
How do I go about paying said buyer back the £3?
PayPal says to go to "activity" and refund, but I don't have a refund option.
So I got the buyers eBay email address from which they purchased the item on eBay & I sent the £3 to that email address using PayPal "send".
Is this okay?
Will buyer receive refund?
Thank you in advance
On your selling page, click "view PayPal transaction" (sign into your PayPal if asked)
Then click the "refund this payment" button and input the amount of money you'd like to refund to your buyer.
I cancelled the other payment i made to buyers email account (so stupid!)
And have now done what you said and refunded online through PayPal transaction.
Yes I didn't use the right packaging :/
One question: if I want to sell a book, buyer paid for royal mail 1st class postage... What do I do?
Do I get packaging from post office?
Won't that be a hassle to then stick the return label on etc?
Anyway, I'm not 100% sure if the post office would sell packaging, I'd imagine they usually do but I suppose it'd be dependent on the branch itself. I mean, I've seen envelopes, but I can't say I ever remember seeing things like jiffy bags or boxes being sold. Though it's not something I've looked into tbh. You can buy packaging from the usual places though.
I sell a lot through eBay. It’s easier to buy the postage online. It automatically uploads tracking information so you can prove it was delivered.
You can use Hermes or post office. I generally use Hermes. Either way you can print your own label and then either drop it off at post office or Hermes drop off point
- Study Helper
The buyer has already paid the amount for royal mail 1st class delivery. I have ordered the label too.
I was thinking of shipping it in an Amazon large parcel envelope thing, it's padded. Only issue is it says Amazon prime all over it - will that be an issue?
If I sell anything on eBay again I'll be sure to use Hermes
The packaging can literally be anything, I've sent plenty of 'small parcels' in large letter-sized jiffy bags, though we're talking things that just barely scrape their way into small parcel territory. The whole 'large letter' 'small parcel' thing is just the way couriers describe different sizes and weights of packages. If you're reusing old boxes, just scrape off any personal details and cover-up the old label.
My local Post Office does sell packaging, so you can definitely get hold of it whilst you're there most of the time. However, the Post Office will be charging a premium - you can get sticky tape, bubble wrap, Jiffy bags etc from the pound shop.
You can also re-use boxes from other products (or other parcels that you've bought), or alternatively ask a local shop if they have a spare box etc.
Anonymous no worries, that's the best way to do it
The packaging doesn't matter (so long as the packaging is enough to protect your item from damage) - what matters is the size and weight. The best thing to do is get a tape measure, or other measuring tape, and measure the parcel accurately.
What you use as packaging is entirely dependant on what you feel is necessary. A parcel doesn't have to be a box, it can be a jiffy bag, a small cardboard packet (like what Amazon use), a polythene postal bag (for clothes), etc etc.
For a large letter it must be no more than 35cm x 25cm x 2.5cm (and weigh <750g)
For a small parcel it must be no more than 45cm x 35cm x 16cm (and weigh <2kg)
For a medium parcel it must be no more than 61cm x 46cm x 46cm (and it gets horrifically expensive above 2kg).
Best thing to do is get your own packaging, wrap it up, then pay for postage online, assuming you have a printer (for the label) and the right equipment to check weight and dimensions (e.g. kitchen scales and a tape measure), then you're all set. You'll also get a "reference number" which you can check when it is delivered.
As Sammylou40 mentioned, you can use MyHermes to send parcels. They give you full tracking, from drop off to delivery, are cheaper than Royal Mail (in most cases), and if you go through their website, they also offer a "postable" option. Basically, the same as a Large Letter, but an extra 0.5cm thickness (to 3cm thickness total). Hermes' postable category also covers up to 1kg, rather than Royal Mail's 750g.
Hope this helps!