My Blackbox data is glitched Watch

Oxify
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#1
Report Thread starter 3 weeks ago
#1
So I have RAC Advance Insurance aka Blackbox insurance and I log in to the app fine it was displaying all my trips and score correctly but for the past 2 days it keeps showing my last trip from 22nd of Jan but I drive everyday..the miles it’s tracking is going up but the trips don’t update nor my score..I don’t really know what to do
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Oxify
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Report Thread starter 3 weeks ago
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And also it shows a GPS location of my car and that updates perfectly fine as well
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IWMTom
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#3
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(Original post by Oxify)
So I have RAC Advance Insurance aka Blackbox insurance and I log in to the app fine it was displaying all my trips and score correctly but for the past 2 days it keeps showing my last trip from 22nd of Jan but I drive everyday..the miles it’s tracking is going up but the trips don’t update nor my score..I don’t really know what to do
Welcome to Telematics.
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xDron3
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The joys of a black box. Can't wait till they threat to cancel for tampering with the black box despite you doing nothing.

I'd pop them an email to let them know to cover your own back in case sh** hits the fan at some point.
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Talon
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Make sure you let them know that there is a problem, that way you have proof that you did so if they try to cancel the policy or something stupid.
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Admit-One
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I would imagine it's in your policy info that you must report any apparent issues with the box.
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nevershear
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#7
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Telematics in a nutshell; we're not the people to ask. Whether it's in your policy or not if there's a discrepancy you let your insurer know immediately, because if someone goes wrong and they screw you for it, you cannot argue at that point "my box was glitched" because the first thing they'll ask is "why are you only just telling us this now? Bit convenient!"
Last edited by nevershear; 2 weeks ago
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