Complaints procedure at University of Strathclyde

Watch this thread
JuliusL
Badges: 1
Rep:
? You'll earn badges for being active around the site. Rep gems come when your posts are rated by other community members.
#1
Report Thread starter 2 years ago
#1
Dear fellow students,

My name is Julius, I am an EngD student at Strathclyde, final year. I am new to this forum and I would like to ask for your advice and opinion.

I have a recent problem with the security staff at Royal college building, where I "live". I am being told to leave at 22:00, although university regulations regarding this question are pretty clear: "Students who require access to buildings outwith normal hours should make a request to their Head of Department for an authorisation access card (Red Card). Presentation of this card, in conjunction with a current student identity badge to security, will authorise the holder to work within their department outwith normal hours."

Full procedure can be found here: https://www.strath.ac.uk/professiona...thnormalhours/

I am a red card holder for a good two an a half years now and after a few attempts to explain the situation with no significant results, and since I have no intention to recode my software so tests are run in parts, I submitted a complaint to the Estates services. The person who in my opinion caused all this is the Security Services Operations Manager, since security staff said they are acting on his instructions. Today I got a reply from Estates helpdesk, that my complaint is logged and will be investigated. However, it will be investigated by the Security Services Operations Manager.

Full text is bellow:

"I am writing to confirm that we have received your complaint and that it is now logged on the share point complaint database. As this relates to the behaviour and knowledge of security personnel it has been passed to Security Services Operations Manager to investigate and respond."

Does it sound logical to you? Can the fairness of such investigation be guaranteed? Does any of you have any experience?

Thanks for your advice.
0
reply
Mr Wednesday
Badges: 19
Rep:
? You'll earn badges for being active around the site. Rep gems come when your posts are rated by other community members.
#2
Report 2 years ago
#2
(Original post by JuliusL)
Dear fellow students,

My name is Julius, I am an EngD student at Strathclyde, final year. I am new to this forum and I would like to ask for your advice and opinion.

I have a recent problem with the security staff at Royal college building, where I "live". I am being told to leave at 22:00, although university regulations regarding this question are pretty clear: "Students who require access to buildings outwith normal hours should make a request to their Head of Department for an authorisation access card (Red Card). Presentation of this card, in conjunction with a current student identity badge to security, will authorise the holder to work within their department outwith normal hours."
There are some things you should try and sort out yourself a research student and some you should definitely pass on immediately to your supervisor. This really sounds like one for your supervisor to address. The security staff are "getting in the way" of your project, so you either need to point a Prof at them to get things sorted officially, or you need to re-think the way you work. In either case, discuss with your supervisor ASAP.
0
reply
999tigger
Badges: 19
? You'll earn badges for being active around the site. Rep gems come when your posts are rated by other community members.
#3
Report 2 years ago
#3
(Original post by JuliusL)
Dear fellow students,

My name is Julius, I am an EngD student at Strathclyde, final year. I am new to this forum and I would like to ask for your advice and opinion.

I have a recent problem with the security staff at Royal college building, where I "live". I am being told to leave at 22:00, although university regulations regarding this question are pretty clear: "Students who require access to buildings outwith normal hours should make a request to their Head of Department for an authorisation access card (Red Card). Presentation of this card, in conjunction with a current student identity badge to security, will authorise the holder to work within their department outwith normal hours."

Full procedure can be found here: https://www.strath.ac.uk/professiona...thnormalhours/

I am a red card holder for a good two an a half years now and after a few attempts to explain the situation with no significant results, and since I have no intention to recode my software so tests are run in parts, I submitted a complaint to the Estates services. The person who in my opinion caused all this is the Security Services Operations Manager, since security staff said they are acting on his instructions. Today I got a reply from Estates helpdesk, that my complaint is logged and will be investigated. However, it will be investigated by the Security Services Operations Manager.

Full text is bellow:

"I am writing to confirm that we have received your complaint and that it is now logged on the share point complaint database. As this relates to the behaviour and knowledge of security personnel it has been passed to Security Services Operations Manager to investigate and respond."

Does it sound logical to you? Can the fairness of such investigation be guaranteed? Does any of you have any experience?

Thanks for your advice.
You should contact the complaints office and explain your unhappiness at the investigator, because he is part of the complaint. Therefore he has a conflict of interest.

In addition do as Weds said and chase it up via your department/ supervisor.
0
reply
ajj2000
Badges: 20
Rep:
? You'll earn badges for being active around the site. Rep gems come when your posts are rated by other community members.
#4
Report 2 years ago
#4
(Original post by JuliusL)
Dear fellow students,

My name is Julius, I am an EngD student at Strathclyde, final year. I am new to this forum and I would like to ask for your advice and opinion.

I have a recent problem with the security staff at Royal college building, where I "live". I am being told to leave at 22:00, although university regulations regarding this question are pretty clear: "Students who require access to buildings outwith normal hours should make a request to their Head of Department for an authorisation access card (Red Card). Presentation of this card, in conjunction with a current student identity badge to security, will authorise the holder to work within their department outwith normal hours."

Full procedure can be found here: https://www.strath.ac.uk/professiona...thnormalhours/

I am a red card holder for a good two an a half years now and after a few attempts to explain the situation with no significant results, and since I have no intention to recode my software so tests are run in parts, I submitted a complaint to the Estates services. The person who in my opinion caused all this is the Security Services Operations Manager, since security staff said they are acting on his instructions. Today I got a reply from Estates helpdesk, that my complaint is logged and will be investigated. However, it will be investigated by the Security Services Operations Manager.

Full text is bellow:

"I am writing to confirm that we have received your complaint and that it is now logged on the share point complaint database. As this relates to the behaviour and knowledge of security personnel it has been passed to Security Services Operations Manager to investigate and respond."

Does it sound logical to you? Can the fairness of such investigation be guaranteed? Does any of you have any experience?

Thanks for your advice.
The person who in my opinion caused all this is the Security Services Operations Manager, since security staff said they are acting on his instructions.

Your 'opinion is no more than supposition and speculation.

Does it sound logical to you?

Yes - without any further information thats pretty much what I would expect to happen.

Can the fairness of such investigation be guaranteed?

No - few things in life can be guaranteed. But it looks an entirely normal, sensible and reasonable thing to do - someone needs to check the factual background with the hope of resolving quickly.
0
reply
X

Quick Reply

Attached files
Write a reply...
Reply
new posts
Back
to top
Latest
My Feed

See more of what you like on
The Student Room

You can personalise what you see on TSR. Tell us a little about yourself to get started.

Personalise

How did your AQA GCSE English Language Paper 1 go?

Loved the paper - Feeling positive (84)
19.18%
The paper was reasonable (167)
38.13%
Not feeling great about that exam... (118)
26.94%
It was TERRIBLE (69)
15.75%

Watched Threads

View All