hi i was just wondering if i could just get some reassurance from anyone who has the answers or been through the same issue.
i recently applied for my student finance and completed my half online, the issue came when my mother tried to fill in her half as it states she had already had an account registered which isn’t true. i quickly learnt that as she had obtained her student loan in the 1990s and an account had been created however there is no access to it due to applying for her by a paper form and her information being put into a system with no real account details.
we called sfe and were told to fill out a PFF2 form which has now been completed and is being sent out tomorrow.
my question is what will happen now? i understand that the PFF2 form is a replica of what would have to be filled out online so will this information be uploaded to my account once it has been processed and my application be submitted? and can we access my mothers account? as we were told to phone when the form has arrived so we can update her account and access it?
thank for any help and reassurance just need a little bit more of an understanding as this whole situation has been really stressful.