why have i not received my order after a month?

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Anonymusy
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#1
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So I ordered an item online and it's been over a month after the expected delivery date and I haven't received it. I contacted the seller and they said there's problems with the post because of the pandemic which I understand but I've ordered many other things form other sellers and have received those all quickly. I tried to track my item on the royal mail website with my tracking numbers but there is no information available it says 'An update will be provided when we attempt to deliver your item' That can't be right, my order has been marked as dispatched. I stupidly ordered another item from the same seller recently which should also be here now but isn't. The seller has given me a refund for the first order as I should have received the order a month ago i've told them about the second order. It is really annoying, all my orders have been delivered on time except from this seller. Ugh! Is there anything else I can do? I still want the items but they're not here when they should be and I need them by June because they will help with my uni coursework. I don't know what to do. I may have to get a refund for the second item too and order the same items from elsewhere as it doesn't look like they'll be here by June
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Roasted Potato
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Do not buy from them

Publically complain and give them a bad review. People normally get themselves in gear after this and offer refunds or refunds plus product or it mysteriously turns up the next day.

Look for the item elsewhere once you have your refund or before if you need them that desperately
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PhoenixFortune
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(Original post by Anonymusy)
So I ordered an item online and it's been over a month after the expected delivery date and I haven't received it. I contacted the seller and they said there's problems with the post because of the pandemic which I understand but I've ordered many other things form other sellers and have received those all quickly. I tried to track my item on the royal mail website with my tracking numbers but there is no information available it says 'An update will be provided when we attempt to deliver your item' That can't be right, my order has been marked as dispatched. I stupidly ordered another item from the same seller recently which should also be here now but isn't. The seller has given me a refund for the first order as I should have received the order a month ago i've told them about the second order. It is really annoying, all my orders have been delivered on time except from this seller. Ugh! Is there anything else I can do? I still want the items but they're not here when they should be and I need them by June because they will help with my uni coursework. I don't know what to do. I may have to get a refund for the second item too and order the same items from elsewhere as it doesn't look like they'll be here by June
Is this on eBay? How did you pay, would it be possible to make a claim for the second order?
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xoxAngel_Kxox
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It depends where the order is coming from. Orders in the UK are a little slower than usual, but if you're ordering from overseas it can honestly take ages.
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