Santander account blocked

Watch this thread
username5287384
Badges: 2
Rep:
? You'll earn badges for being active around the site. Rep gems come when your posts are rated by other community members.
#1
Report Thread starter 2 years ago
#1
So I sold a phone through Facebook. They wanted to pay by bank transfer. Sent 1st class like they asked.
So I posted on Monday lunch time and informed him. I then went to work. When I had my break I had so many Facebook messages from him Asking for the receipt and threatening to inform the police etc etc. I told him to calm down that I didn’t have my phone to hand. That I will talk to him after work.
He continued to send harassing messages to me. I again informed him that it is sent I will contact him when I’ve finished work. I didn’t get in from work till 10pm had a bath and fell asleep.
Well the messages I had in the morning from him so I blocked him on Facebook.
He had my email address any way. So On Thursday i go to log in my bank and my account is blocked. I called Santander I was put through to security team who informed me that it’s been reported as an unauthorised payment. They asked what it was for so i informed them. They asked for the receipt I told them I don’t think I have it as I posted the phone before work and put into my lunch bag. I said it was only sent Monday and post is slow at the moment. I said in a Response if they want to refund him so I can get my account opened then when he receives he can either send the phone back or re send the money. They put that note on my account and said i would hear in 72hours.
So I checked my Emails Thursday after calling the bank and see he emailed me Wednesday. I sent him one back saying how post is slow and that his now had my account blocked for no reason. it’s only been 3 days and informed that a 1st class item took 2 weeks to arrive to me the other day. I’ve had no response from him.

So can anyone tell me what happens please. I have money in my account that I can’t withdraw but they said if I go in branch and prove how I got the money I can withdraw. All I receive is my universal credit and child benefits and child maintenance also my mum sends me money now and again which I can prove. But I also have bingo winnings. This site doesn’t send emails but I can log into the bingo site to show the withdrawal.
So is anyone able to help me with what happens please.
0
reply
Vexper
Badges: 19
? You'll earn badges for being active around the site. Rep gems come when your posts are rated by other community members.
#2
Report 2 years ago
#2
You have all the hallmarks of a fraudster from his perspective, you don't provide proof/receipt that it's been sent - you say you're going to do something and you don't - you block further contact. This is what scammers do - social media is a breeding ground for it. He has very little financial audit trail - it's not gone through a website like eBay for example which easily demonstrates what transaction are owed to. I think you seriously need to think about how your actions are perceived by other people, especially when related to matters of buying and selling/finance, I would absolutely be ****ed off at you too and report it for fraud. Suspected fraud/unauthorised payments should be reported immediately (increases chances of recovery, prevents further fraud/loss and often dispproves yourself as commiting fraud generally)

Royal Mail don't issue or retain your reference number in a way that you can request it after losing it - you're meant to take care with it and are generally reliant on the recipient owning up to receiving it.
8
reply
username5287384
Badges: 2
Rep:
? You'll earn badges for being active around the site. Rep gems come when your posts are rated by other community members.
#3
Report Thread starter 2 years ago
#3
(Original post by Vexper)
You have all the hallmarks of a fraudster from his perspective, you don't provide proof/receipt that it's been sent - you say you're going to do something and you don't - you block further contact. This is what scammers do - social media is a breeding ground for it. He has very little financial audit trail - it's not gone through a website like eBay for example which easily demonstrates what transaction are owed to. I think you seriously need to think about how your actions are perceived by other people, especially when related to matters of buying and selling/finance, I would absolutely be ****ed off at you too and report it for fraud. Suspected fraud/unauthorised payments should be reported immediately (increases chances of recovery, prevents further fraud/loss and often dispproves yourself as commiting fraud generally)

Royal Mail don't issue or retain your reference number in a way that you can request it after losing it - you're meant to take care with it and are generally reliant on the recipient owning up to receiving it.
Yes I see. But he didn’t give anything a chance. After 2 days his reporting me.
If he hadn’t if threatened and harassed me he would of gotten a response.
Like I said I told him I posted at say 11:30am. Didn’t wait at my phone for his response as had to go work. When I had my break at 5pm he had sent 6 messages on Facebook and 2 emails. I mean seriously. I then told him when I’d be finishing work and he wanted a response as soon as I finished. I said no as I have to drive home have some sort of conversation with my partner have a bath etc. He said give me a time that your going to respond. I said I didn’t know an exact time but that I would. Anyway I happened to fall asleep. Woke up late when straight to work and completely forgot.
Next thing you know my accounts blocked.
I forgot to check my emails till the Thursday as so busy with work and children. Wish I had. Then this could of been sorted.
0
reply
Vexper
Badges: 19
? You'll earn badges for being active around the site. Rep gems come when your posts are rated by other community members.
#4
Report 2 years ago
#4
(Original post by Loveu123)
Yes I see. But he didn’t give anything a chance. After 2 days his reporting me.
If he hadn’t if threatened and harassed me he would of gotten a response.
Like I said I told him I posted at say 11:30am. Didn’t wait at my phone for his response as had to go work. When I had my break at 5pm he had sent 6 messages on Facebook and 2 emails. I mean seriously. I then told him when I’d be finishing work and he wanted a response as soon as I finished. I said no as I have to drive home have some sort of conversation with my partner have a bath etc. He said give me a time that your going to respond. I said I didn’t know an exact time but that I would. Anyway I happened to fall asleep. Woke up late when straight to work and completely forgot.
Next thing you know my accounts blocked.
I forgot to check my emails till the Thursday as so busy with work and children. Wish I had. Then this could of been sorted.
Just to be clear because I don't think you have quite got it yet - you have to report suspected fraud etc immediately. Even if it is just a day or two. Your painted picture really demonstrates you don't care about easing this person's mind at all. What if he has encountered this behaviour before and been scammed?

I'd imagine since it was a phone, if was more expensive than a pair of socks too. Really what you should have done the moment that package went into the post office was take a picture of receipt tracking reference and pop it on FB messenger. None of this would have happened, I hope it's a lesson learned! I do imagine it will be sorted out though but I would not recommend sending him any emails that could be perceived as threatening or manipulative, it will not help your case.
0
reply
username5287384
Badges: 2
Rep:
? You'll earn badges for being active around the site. Rep gems come when your posts are rated by other community members.
#5
Report Thread starter 2 years ago
#5
(Original post by Vexper)
Just to be clear because I don't think you have quite got it yet - you have to report suspected fraud etc immediately. Even if it is just a day or two. Your painted picture really demonstrates you don't care about easing this person's mind at all. What if he has encountered this behaviour before and been scammed?

I'd imagine since it was a phone, if was more expensive than a pair of socks too. Really what you should have done the moment that package went into the post office was take a picture of receipt tracking reference and pop it on FB messenger. None of this would have happened, I hope it's a lesson learned! I do imagine it will be sorted out though but I would not recommend sending him any emails that could be perceived as threatening or manipulative, it will not help your case.
Yes I do “get it” but reporting after 2 days and not Being giving a chance for it to arrive. Maybe it has arrived but he wants the money and phone. I don’t know.
I don’t normally post things so I’m
Not clued up on it. It’s either collection or i deliver however he was 3 hours away.
I used the self scanner so didn’t know to send recorded. Now I know to only send recorded. Like I said he said to send 1st class so I did like he said.
Yes I should of sent him the receipt straight away but didn’t think at the time and was just in a rush to get to work.

Just to say I’m not the one sending threatening/abusive messages. He is.
All I sent to him on Thursday was asking him to allow some time for the post to arrive as it has been taking upto 10 working days to arrive. But he hasn’t responded.
I also sent another item 1st class that day and they got it Friday. But something I sent Wednesday 2nd class they got it the next day. So it’s all different.
0
reply
Ciel.
Badges: 21
Rep:
? You'll earn badges for being active around the site. Rep gems come when your posts are rated by other community members.
#6
Report 2 years ago
#6
(Original post by Loveu123)
Yes I do “get it” but reporting after 2 days and not Being giving a chance for it to arrive. Maybe it has arrived but he wants the money and phone. I don’t know.
I don’t normally post things so I’m
Not clued up on it. It’s either collection or i deliver however he was 3 hours away.
I used the self scanner so didn’t know to send recorded. Now I know to only send recorded. Like I said he said to send 1st class so I did like he said.
Yes I should of sent him the receipt straight away but didn’t think at the time and was just in a rush to get to work.

Just to say I’m not the one sending threatening/abusive messages. He is.
All I sent to him on Thursday was asking him to allow some time for the post to arrive as it has been taking upto 10 working days to arrive. But he hasn’t responded.
I also sent another item 1st class that day and they got it Friday. But something I sent Wednesday 2nd class they got it the next day. So it’s all different.
you seriously sent a mobile phone via non recorded delivery?
1
reply
username5287384
Badges: 2
Rep:
? You'll earn badges for being active around the site. Rep gems come when your posts are rated by other community members.
#7
Report Thread starter 2 years ago
#7
(Original post by Ciel.)
you seriously sent a mobile phone via non recorded delivery?
Like I said I sent how he asked. And like I said I don’t send things so didn’t know
0
reply
StriderHort
Badges: 21
Rep:
? You'll earn badges for being active around the site. Rep gems come when your posts are rated by other community members.
#8
Report 2 years ago
#8
Someone totally fails to provide tracking info with multiple bad excuses for 2 days? lost the benefit of the doubt, no wonder they reported it.
2
reply
Muttley79
Badges: 20
Rep:
? You'll earn badges for being active around the site. Rep gems come when your posts are rated by other community members.
#9
Report 2 years ago
#9
(Original post by Loveu123)
Like I said I sent how he asked. And like I said I don’t send things so didn’t know
A certificate of posting is free ...
1
reply
cheesecakelove
Badges: 20
Rep:
? You'll earn badges for being active around the site. Rep gems come when your posts are rated by other community members.
#10
Report 2 years ago
#10
(Original post by Loveu123)
So can anyone tell me what happens please. I have money in my account that I can’t withdraw but they said if I go in branch and prove how I got the money I can withdraw. All I receive is my universal credit and child benefits and child maintenance also my mum sends me money now and again which I can prove. But I also have bingo winnings. This site doesn’t send emails but I can log into the bingo site to show the withdrawal.
So is anyone able to help me with what happens please.
If you sell anything of great value like a mobile phone, it is essential to have tracking info available e.g. sending recorded delivery with a proof of postage. This will protect your side if anything happens. Without it, you cannot prove that you sent it, and if it gets delayed/lost in the post, you will find it hard to get any compensation. Selling through Facebook Marketplace means that it is up to you and the private buyer to sort out (unlike Ebay).

I understand that post may be delayed due to current circumstances but blocking him on Facebook does make things shady. You should try to be calm as possible with the customer and communicate clearly. Blocking him might make him think that you were trying to scam him.

In regards to bingo winnings, are these large amounts? Perhaps you have a statement in your bingo account that shows spendings and winnings that you can print off/print screen to show the bank.
1
reply
Fermion.
Badges: 20
Rep:
? You'll earn badges for being active around the site. Rep gems come when your posts are rated by other community members.
#11
Report 2 years ago
#11
(Original post by Loveu123)
Like I said I sent how he asked. And like I said I don’t send things so didn’t know
You made your bed now lay in it. Use your common sense. Why the hell would you send a phone via non recorded delivery? Do you even have the receipt from the post office? Take it as a learning curve.
1
reply
username5287384
Badges: 2
Rep:
? You'll earn badges for being active around the site. Rep gems come when your posts are rated by other community members.
#12
Report Thread starter 2 years ago
#12
(Original post by StriderHort)
Someone totally fails to provide tracking info with multiple bad excuses for 2 days? lost the benefit of the doubt, no wonder they reported it.
It wasn’t posted tracked. Have you read the posts
0
reply
Elizabeth II
Badges: 21
Rep:
? You'll earn badges for being active around the site. Rep gems come when your posts are rated by other community members.
#13
Report 2 years ago
#13
You're asking for feedback and people are telling you how your actions would be perceived by others. Instead of accepting that perhaps this time you should have used a bit more initiative and apologising to the person you've sold the phone to, you're deflecting and blaming everyone but yourself.

There's always someone to blame and this time that person is you - regardless of your intentions, you do look like a fraudster at the moment to that other person and your behaviour hasn't exactly helped you.

As Vexper has said, if this happened to me I would have immediately charged back too. You will simply have to wait until he receives it and hope it doesn't get lost in the post. You said that there is some way you can withdraw money from the bank for now, so you will regrettably have to do that. Chalk it down to experience so it doesn't happen again, ALWAYS send high-value items TRACKED and get proof of postage.
Last edited by Elizabeth II; 2 years ago
1
reply
Fermion.
Badges: 20
Rep:
? You'll earn badges for being active around the site. Rep gems come when your posts are rated by other community members.
#14
Report 2 years ago
#14
(Original post by Loveu123)
It wasn’t posted tracked. Have you read the posts
But that’s exactly it. You didn’t send it tracked so now the buyer is worried they won’t receive their item. They have every right to go off at you and all you’re doing is getting defensive. If you don’t know how to post something why not read up on it and learn before you make the outrageous mistake of sending a high value item with no tracking or evidence.

You then “blocked” him for no reason at all so now the buyer thinks you scammed him. No wonder. Your customer service is truly appalling.
Last edited by Fermion.; 2 years ago
0
reply
Muttley79
Badges: 20
Rep:
? You'll earn badges for being active around the site. Rep gems come when your posts are rated by other community members.
#15
Report 2 years ago
#15
(Original post by Loveu123)
It wasn’t posted tracked. Have you read the posts
The Post Office would have given you advice if you did not know the best way of posting a high value item.
0
reply
Proudlove
Badges: 1
Rep:
? You'll earn badges for being active around the site. Rep gems come when your posts are rated by other community members.
#16
Report 1 year ago
#16
Can I ask how long it took to get unblocked please
0
reply
Proudlove
Badges: 1
Rep:
? You'll earn badges for being active around the site. Rep gems come when your posts are rated by other community members.
#17
Report 1 year ago
#17
Can I ask how long it took to unblock please
0
reply
Adamwalker12345
Badges: 3
Rep:
? You'll earn badges for being active around the site. Rep gems come when your posts are rated by other community members.
#18
Report 1 year ago
#18
(Original post by Proudlove)
Can I ask how long it took to get unblocked please
I want to know that too. Mine is blocked too. Im making a complaint via solicitor now
0
reply
graftss9
Badges: 1
Rep:
? You'll earn badges for being active around the site. Rep gems come when your posts are rated by other community members.
#19
Report 1 year ago
#19
(Original post by Adamwalker12345)
I want to know that too. Mine is blocked too. Im making a complaint via solicitor now
How long did it take yours to get unblocked if I may ask.
0
reply
Admit-One
Badges: 21
Rep:
? You'll earn badges for being active around the site. Rep gems come when your posts are rated by other community members.
#20
Report 1 year ago
#20
It will be different in every case depending on the circumstances of the blocking and what evidence the account owner provides. The OP didn’t respond 5 months ago so I doubt they will now.
0
reply
X

Quick Reply

Attached files
Write a reply...
Reply
new posts
Back
to top
Latest

How did The Student Room help you with your university application?

Talking to current university students (13)
18.31%
Talking to peers going through the same thing (26)
36.62%
Speaking to student ambassadors from the universities (5)
7.04%
Speaking to staff members from universities (1)
1.41%
Using the personal statement builder, library or helper service (7)
9.86%
Reading articles about what steps to take (14)
19.72%
Learning about/speaking to Student Finance England (2)
2.82%
Something else (tell us in the thread) (3)
4.23%

Watched Threads

View All