issue with the accommodation portal

hi, cannot access the accommodation portal for the first time. when I try to reset the password using my kcl student number it says: The username or password provided is incorrect. Please help

Reply 1

MKaur18

21

Original post by offerholder

hi, cannot access the accommodation portal for the first time. when I try to reset the password using my kcl student number it says: The username or password provided is incorrect. Please help

Email them - it might be a portal issue or something on the account.

Reply 2

ekay2020

5

I'm also having trouble logging into the accommodation portal. I used my student number from my offer letter but it says "The username or password provided is incorrect". I also tried my kings apply portal number and each time it says a temporary password was sent to email but nothing was sent. I have contacted kcl through king's apply but have gotten no response. Please help!!

Reply 3

Danielbeglin

7

Have you waited the 24-48 hours after firming King's?

Reply 4

ekay2020

5

Original post by Danielbeglin

Have you waited the 24-48 hours after firming King's?

it's been over 24 hours but not yet 48

Reply 5

Danielbeglin

7

Original post by ekay2020

it's been over 24 hours but not yet 48

I'd wait for the 48 hours and then try your King's ID on the portal, it should work.

Dan

Reply 6

britishbutspicy

7

Original post by Danielbeglin

I'd wait for the 48 hours and then try your King's ID on the portal, it should work.

Dan

Hi I'm having the same issue bit it's been over two weeks since I firmed king's, Do you have any advice?

Reply 7

Danielbeglin

7

Original post by Darkasmyweave

Hi I'm having the same issue bit it's been over two weeks since I firmed king's, Do you have any advice?

I'd contact residences but there aren't any rooms left so you'd have to contact them anyway

Reply 8

Anonymous #1

Original post by ekay2020

I'm also having trouble logging into the accommodation portal. I used my student number from my offer letter but it says "The username or password provided is incorrect". I also tried my kings apply portal number and each time it says a temporary password was sent to email but nothing was sent. I have contacted kcl through king's apply but have gotten no response. Please help!!

How did you end up making it work?

Reply 9

dowwt125

2

Guys i logged in and got the invitation by email already but when i click on book a room the pop-up window is a blank page im so confused please help!! Has this happened to anyone?

Reply 10

TheHungryBadger

10

Original post by dowwt125

Guys i logged in and got the invitation by email already but when i click on book a room the pop-up window is a blank page im so confused please help!! Has this happened to anyone?

Happening to me too. I called the phone line and they've had a few reports of the same issue

issue with the accommodation portal

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