issue with the accommodation portal

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offerholder
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#1
Report Thread starter 2 years ago
#1
hi, cannot access the accommodation portal for the first time. when I try to reset the password using my kcl student number it says: The username or password provided is incorrect. Please help
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MKaur18
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#2
Report 2 years ago
#2
(Original post by offerholder)
hi, cannot access the accommodation portal for the first time. when I try to reset the password using my kcl student number it says: The username or password provided is incorrect. Please help
Email them - it might be a portal issue or something on the account.
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ekay2020
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#3
Report 1 year ago
#3
I'm also having trouble logging into the accommodation portal. I used my student number from my offer letter but it says "The username or password provided is incorrect". I also tried my kings apply portal number and each time it says a temporary password was sent to email but nothing was sent. I have contacted kcl through king's apply but have gotten no response. Please help!!
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Danielbeglin
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#4
Report 1 year ago
#4
Have you waited the 24-48 hours after firming King's?
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ekay2020
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#5
Report 1 year ago
#5
(Original post by Danielbeglin)
Have you waited the 24-48 hours after firming King's?
it's been over 24 hours but not yet 48
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Danielbeglin
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#6
Report 1 year ago
#6
(Original post by ekay2020)
it's been over 24 hours but not yet 48
I'd wait for the 48 hours and then try your King's ID on the portal, it should work.

Dan
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britishbutspicy
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#7
Report 1 year ago
#7
(Original post by Danielbeglin)
I'd wait for the 48 hours and then try your King's ID on the portal, it should work.

Dan
Hi I'm having the same issue bit it's been over two weeks since I firmed king's, Do you have any advice?
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Danielbeglin
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#8
Report 1 year ago
#8
(Original post by Darkasmyweave)
Hi I'm having the same issue bit it's been over two weeks since I firmed king's, Do you have any advice?
I'd contact residences but there aren't any rooms left so you'd have to contact them anyway
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Anonymous #1
#9
Report 2 months ago
#9
(Original post by ekay2020)
I'm also having trouble logging into the accommodation portal. I used my student number from my offer letter but it says "The username or password provided is incorrect". I also tried my kings apply portal number and each time it says a temporary password was sent to email but nothing was sent. I have contacted kcl through king's apply but have gotten no response. Please help!!
How did you end up making it work?
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