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i want to cancel my mobile contract phone..... Watch

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    am with T-mobile and i want to cancel my contact phone .
    my contract started in Feb and i have paid £316.67 and its ending next year august .
    am i going to get charged ?
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    There usually is a charge if you want to cancel your contract before it ends. Check the T-mobile website or the first info pack you got for details.
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    Most likely yes, as you've entered a legally binding contract

    And looking at similar people's problems on google...it doesn't look good :s:
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    They usually charge you the line rental for the remainer of the period and a cancellation fee, if you received a free phone they sometimes add a fee on for that, good luck hun
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    how much can the charge me ?
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    I never got charged. Just tell them you are going abroad for around 6 months and you'll sign up with t-mobile again when you return. It should be free or worst case 30quid.
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    (Original post by MJ84)
    I never got charged. Just tell them you are going abroad for around 6 months and you'll sign up with t-mobile again when you return. It should be free or worst case 30quid.
    Did you get a phone with the contract?
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    (Original post by Crips)
    Did you get a phone with the contract?
    Yes i did. The operator was really sweet on the phone. It really depends on who you get on the phone.
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    (Original post by MJ84)
    I never got charged. Just tell them you are going abroad for around 6 months and you'll sign up with t-mobile again when you return. It should be free or worst case 30quid.
    did they take the phone back
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    No the phone was not taken back. to be honest, i dont even remember them mentioning the phone. If the operator on the phone doesnt budge, ask for the address for customer relations (i recently got a 500pound bill cleared by them)
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    (Original post by MJ84)
    I never got charged. Just tell them you are going abroad for around 6 months and you'll sign up with t-mobile again when you return. It should be free or worst case 30quid.
    did they take the phone back ? do u need proof tht u are going abroad.
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    (Original post by bey4evr)
    did they take the phone back ? do u need proof tht u are going abroad.
    no phone taken back and no proof needed. Just insist. But always remian sweet and polite.
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    (Original post by bey4evr)
    how much can the charge me ?
    as much as they like really. Usually its the remaining cost of the contract (so however many months are left x by the amount you pay a month) plus a cancellation fee.
    You may get lucky, and they won't penalise you for cancelling, but you'll be very lucky if that happens.
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    You WILL be charged your line rental and a small fee. 99 times out of 100 you cannot give them excuses. We can put a tempory disconnection if you are going abroad but we will not cancel it.
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    (Original post by bey4evr)
    how much can the charge me ?
    If you cancel your contract early, you pay the remaining months of your contract
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    It's been a long time since I've seen a thread so full of incorrect information and terrible advice.

    If you have entered into a contract with a minimum term (sounds like you are on an 18 month contract at £35 a month or something like that), then the cancellation fee will be equal to monthly line rental x no of months remaining, reduced by a few %. So probably another £300-350.

    There won't be a cancellation fee on top of that, and having a phone supplied as part of the contract really doesn't have anything to do with it (they're not going to take the handset back, they depreciate in value so fast it's really not worth their hassle).

    Attempting to get out of paying the debt by claiming that you've moved abroad is not going to work; I doubt they would suspend your line rental for 6 months and even if they did that wouldn't get around the fact that you still owe them the money. If you avoid paying it, you will ruin your credit history and find it extremely hard to obtain credit in the future (credit cards, loans, mortgages) - for at least six years.

    They will hand the debt to a collection agency, who will pursue you through court; you could end up with a CCJ and bailiffs turning up at your door.
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    (Original post by snu)
    It's been a long time since I've seen a thread so full of incorrect information and terrible advice.

    If you have entered into a contract with a minimum term (sounds like you are on an 18 month contract at £35 a month or something like that), then the cancellation fee will be equal to monthly line rental x no of months remaining, reduced by a few %. So probably another £300-350.

    There won't be a cancellation fee on top of that, and having a phone supplied as part of the contract really doesn't have anything to do with it (they're not going to take the handset back, they depreciate in value so fast it's really not worth their hassle).

    Attempting to get out of paying the debt by claiming that you've moved abroad is not going to work; I doubt they would suspend your line rental for 6 months and even if they did that wouldn't get around the fact that you still owe them the money. If you avoid paying it, you will ruin your credit history and find it extremely hard to obtain credit in the future (credit cards, loans, mortgages) - for at least six years.

    They will hand the debt to a collection agency, who will pursue you through court; you could end up with a CCJ and bailiffs turning up at your door.

    Three do charge a disconnection fee.

    And at least Orange will temporarily dissconnect it for up to 6 months.
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    (Original post by pooks12345)
    Three do charge a disconnection fee.
    The cancellation fee is listed in their Price Guide as
    Lump sum equivalent to the total of all the monthly charges still remaining on your initial Minimum Term (where applicable)
    .

    Which is basically what I said.

    T-Mobile's T&Cs say:
    7.2.4 Apart from as described in points 7.2.5 and 7.3.2 below, if You are terminating whilst You are within Your Minimum Term, a cancellation charge will apply. We calculate a cancellation charge by firstly adding together all remaining Monthly Charges (or other periodic Charges, plus any other Charges stated in the terms and conditions for any Service) for the remainder of the Minimum Term.
    We then take off 4% of that figure to get the final charge.
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    (Original post by snu)
    It's been a long time since I've seen a thread so full of incorrect information and terrible advice.

    If you have entered into a contract with a minimum term (sounds like you are on an 18 month contract at £35 a month or something like that), then the cancellation fee will be equal to monthly line rental x no of months remaining, reduced by a few %. So probably another £300-350.

    There won't be a cancellation fee on top of that, and having a phone supplied as part of the contract really doesn't have anything to do with it (they're not going to take the handset back, they depreciate in value so fast it's really not worth their hassle).

    Attempting to get out of paying the debt by claiming that you've moved abroad is not going to work; I doubt they would suspend your line rental for 6 months and even if they did that wouldn't get around the fact that you still owe them the money. If you avoid paying it, you will ruin your credit history and find it extremely hard to obtain credit in the future (credit cards, loans, mortgages) - for at least six years.

    They will hand the debt to a collection agency, who will pursue you through court; you could end up with a CCJ and bailiffs turning up at your door.
    Ive been working with t-mobile for the last 3 years. Can confirm everything snu said here is 100% correct.

    They can suspend your contract for a period of time if you say you are going abroad for a while. However, this can only be done once you are out of your agreed contract period (either the 12 or 18 months).
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    Well I guess it was just me then who got lucky and didn't have to pay zilch.
 
 
 
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