Uni not responding to emails and UCAS deadline is a week away
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I got a conditional offer for Psychology from MMU on the 18th June, but had some questions about the offer they gave me, so I sent off an email same day.
It's now been almost a month and I've had no reply, and my UCAS deadline is on the 20/07. I've tried calling the admissions number for the psych department, but it just redirects to the studenthub, and they've been useless. I've called several times and they always brush me off or tell me to just send another email.
I'm really running out of time, MMU is my first choice of uni, but at this rate they probably won't reply before the deadline. Has anyone had a similar thing, or got any ideas for other ways I can contact them?
It's now been almost a month and I've had no reply, and my UCAS deadline is on the 20/07. I've tried calling the admissions number for the psych department, but it just redirects to the studenthub, and they've been useless. I've called several times and they always brush me off or tell me to just send another email.
I'm really running out of time, MMU is my first choice of uni, but at this rate they probably won't reply before the deadline. Has anyone had a similar thing, or got any ideas for other ways I can contact them?
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#2
Hey, I have a conditional offer for MMU too. Can you maybe tell me what your questions are and maybe I can help you?
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(Original post by Annabelle147)
Hey, I have a conditional offer for MMU too. Can you maybe tell me what your questions are and maybe I can help you?
Hey, I have a conditional offer for MMU too. Can you maybe tell me what your questions are and maybe I can help you?
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#4
Oh ok! Thats a little out of my knowledge range as I will only be a first year student in September sorry. I did 180 credits at college for the last 2 years and they just said I had to meet the entry requirements for the course which is DMM (I did a btec course rather than a-levels). I have heard before that for some courses like your course you do need a dbs check (couldn’t tell you why but its probably something to do with the nature of work?...).
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(Original post by Annabelle147)
Oh ok! Thats a little out of my knowledge range as I will only be a first year student in September sorry. I did 180 credits at college for the last 2 years and they just said I had to meet the entry requirements for the course which is DMM (I did a btec course rather than a-levels). I have heard before that for some courses like your course you do need a dbs check (couldn’t tell you why but its probably something to do with the nature of work?...).
Oh ok! Thats a little out of my knowledge range as I will only be a first year student in September sorry. I did 180 credits at college for the last 2 years and they just said I had to meet the entry requirements for the course which is DMM (I did a btec course rather than a-levels). I have heard before that for some courses like your course you do need a dbs check (couldn’t tell you why but its probably something to do with the nature of work?...).

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#6
(Original post by IndigoMo)
I got a conditional offer for Psychology from MMU on the 18th June, but had some questions about the offer they gave me, so I sent off an email same day.
It's now been almost a month and I've had no reply, and my UCAS deadline is on the 20/07. I've tried calling the admissions number for the psych department, but it just redirects to the studenthub, and they've been useless. I've called several times and they always brush me off or tell me to just send another email.
I'm really running out of time, MMU is my first choice of uni, but at this rate they probably won't reply before the deadline. Has anyone had a similar thing, or got any ideas for other ways I can contact them?
I got a conditional offer for Psychology from MMU on the 18th June, but had some questions about the offer they gave me, so I sent off an email same day.
It's now been almost a month and I've had no reply, and my UCAS deadline is on the 20/07. I've tried calling the admissions number for the psych department, but it just redirects to the studenthub, and they've been useless. I've called several times and they always brush me off or tell me to just send another email.
I'm really running out of time, MMU is my first choice of uni, but at this rate they probably won't reply before the deadline. Has anyone had a similar thing, or got any ideas for other ways I can contact them?
Last edited by PQ; 6 months ago
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#7
(Original post by IndigoMo)
It's okay, thanks anyway
. A friend who does psych at MMU said she never had to do a DBS check, and I've not had that for any other uni, so just kinda odd. Also costs like £30 to get it done so want to avoid it if I can
It's okay, thanks anyway

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(Original post by PQ)
Ring them up. Not the department call central admissions. Ask the name and job title of the person you speak to and if they’re unable to help then ask if they can transfer you to someone more senior.
Ring them up. Not the department call central admissions. Ask the name and job title of the person you speak to and if they’re unable to help then ask if they can transfer you to someone more senior.
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(Original post by harrysbar)
I've never heard of anyone needing a DBS for a Psychology degree but as it is listed on the MMU website as a requirement, you do need to apply for it asap or risk getting rejected from the course for the sake of £30
I've never heard of anyone needing a DBS for a Psychology degree but as it is listed on the MMU website as a requirement, you do need to apply for it asap or risk getting rejected from the course for the sake of £30
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#10
(Original post by IndigoMo)
There is no general admissions number for undergrad from what I can see on the website, and the main uni contact number is down. The only place I can contact is the student hub, and they've been pretty useless and just tell me to resend emails. I've tried calling several times and it's always the same.
There is no general admissions number for undergrad from what I can see on the website, and the main uni contact number is down. The only place I can contact is the student hub, and they've been pretty useless and just tell me to resend emails. I've tried calling several times and it's always the same.
[email protected]
[email protected] uk
and
[email protected] (the big boss of admissions https://www.mmu.ac.uk/about-us/our-p...0participation. - her email address is available if you google her name and "email address"....)
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(Original post by PQ)
Try copying in your email to
[email protected]
[email protected] uk
and
[email protected] (the big boss of admissions https://www.mmu.ac.uk/about-us/our-p...0participation. - her email address is available if you google her name and "email address"....)
Try copying in your email to
[email protected]
[email protected] uk
and
[email protected] (the big boss of admissions https://www.mmu.ac.uk/about-us/our-p...0participation. - her email address is available if you google her name and "email address"....)

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#12
Or my calls?
I’ll try doing this I’m at my wits end now
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Still not got an email back from anyone. Think the Karen Varty email is wrong, the @ is for manchester uni rather than MMU, so I think it's her old email from when she worked at manchester. I've tried calling the studenthub again, but it's just silence and then they hang up on me. It's super frustrating, only got four days left before the deadline.
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#14
(Original post by IndigoMo)
Still not got an email back from anyone. Think the Karen Varty email is wrong, the @ is for manchester uni rather than MMU, so I think it's her old email from when she worked at manchester. I've tried calling the studenthub again, but it's just silence and then they hang up on me. It's super frustrating, only got four days left before the deadline.
Still not got an email back from anyone. Think the Karen Varty email is wrong, the @ is for manchester uni rather than MMU, so I think it's her old email from when she worked at manchester. I've tried calling the studenthub again, but it's just silence and then they hang up on me. It's super frustrating, only got four days left before the deadline.
Have you tried pestering them on facebook/twitter?
[email protected] is definitely valid and is the big big boss (not quite the vice chancellor but close).
[email protected] is too and is the Pro Vice Chancellor for the Health, Psychology and Social Care faculty.
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Finally got some progress, called the student hub again and got through to someone this time. They've forwarded it all to the head of admissions as top priority so I should get a response in the next few days. Apparently they're being quite lenient with entry requirements for everyone, and are looking for 50% overall in modules, instead of 120 credits. There's also a chance they might transfer me direct to second year too, which would be ideal. So it's looking quite good right now

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(Original post by BillieGC)
Hi I’m in a similar position . I applied for foundation year got the offer but they haven’t responded to my emails at all??
Or my calls?
I’ll try doing this I’m at my wits end now
Hi I’m in a similar position . I applied for foundation year got the offer but they haven’t responded to my emails at all??
Or my calls?
I’ll try doing this I’m at my wits end now
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#17
It’s always worth asking for the name and job title of the people you speak to on the phone (and make a show of writing it down). It’s amazing how customer service improves when people can be held accountable
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