The definition of hucksterism and charlatanism of the most transparent and cheapest form. From their fairly illiterate correspondence, you are likely to be inflicted with slanderous accusations, hypocritical and illegal claims, that will leave you feeling raped and vulnerable as you are on the back foot as a student, I say none of this lightly.
I too was not privy to a clean house when I moved in, and the state that we are leaving it in is as clean as we can possibly get this regrettable semi-detached.
Any repairs that desperately need attending too will take months to be even looked at, this is the best case scenario, as often nothing is done. The university accommodation office is sick of them, as any tenant that you speak to is.
they are disorganised, professional un-professionals, they will cause you unacceptable stress and heart-ache. Only engage in a contract with these people if you are willing to fight every step of the way.
avoid them, they are frauds and thieves,