Problems with applying through my student finance account

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Nnos
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Report Thread starter 4 weeks ago
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Since 1 July 2020 I have been trying to apply for master loan but every time I log in to my student finance account and click apply I get the following message below. I phone student finance and was told someone will get back to me and still now after two weeks. Is anyone having this problem and had a update from student finance? Sorry, something has gone wrongAn unknown error has caused the application to stop working.Try and log into your account later and resume your application.If you continue to see this message, contact Student Finance England.
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SFE Isaac
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(Original post by Nnos)
Since 1 July 2020 I have been trying to apply for master loan but every time I log in to my student finance account and click apply I get the following message below. I phone student finance and was told someone will get back to me and still now after two weeks. Is anyone having this problem and had a update from student finance? Sorry, something has gone wrongAn unknown error has caused the application to stop working.Try and log into your account later and resume your application.If you continue to see this message, contact Student Finance England.
Hi there,
When the website shows the ‘Something has gone wrong’ error, it is automatically reported back to our IT/website department. They have no timescales for fixes however.

You can try and send a screenshot with your account details and a description of the problem to [email protected] but again there is no timescale we can give for a resolution.


In the mean time you can call us or message us on Facebook/Twitter and provide your name & CRN if you need us to check your account for anything.
Thanks, Isaac
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