ASOS problem

At the weekend I purchased this bag -

http://www.asos.com/French-Connection/French-Connection-Patent-Quilted-Shopper/Prod/pgeproduct.aspx?iid=334579&cid=5314&clr=Black&Rf-400=224&sh=0

from ASOS. It arrived today. Now, the bag is exactly as it is pictured on both the ASOS website and the French Connection website, but with two problems. The French Connection name plaque is missing, and there is nothing to indicate that it was ever present on the bag and also the French Connection label on the inside of the bag appears to be sewn on slightly wonkily.

Now, this has left me thinking that this is a fake French Connection bag... but would ASOS sell fake items? Can they sell fake items? I'm guessing not.

I should also mention that there is a French Connection tag attached to it.

I'm in two minds about sending the bag back. On the one hand I absolutely love the bag, but on the other I don't want to have paid £60 for a fake.

Opinions?

Reply 1

baziltripp

I couldn't imagine ASOS even considering in selling fake/counterfeit goods due to the fact that they are a big online firm a well respected one.

Selling counterfeit good is illegal and a big firm like ASOS would not want any trouble with the law.

Reply 2

sophietrophy

..if its sold as somethings and its actually not when it arrives - then thats wrong - and i believe the situation can be resolved by getting in touch with trading standards :p:

Reply 3

username163242

At least get in contact with ASOS and ask them if this is a mistake.

Reply 4

fabulous_darling

Kim08

At least get in contact with ASOS and ask them if this is a mistake.

Yep, I think I'll give them a call tomorrow. If it is just a one off one which is missing the name plaque, I'm really not bothered, I don't care that it's not there. I just want to have proof that it's a real French Connection bag. I spend a fair bit of money on ASOS and I just want to know that the stuff I purchase from them is actually genuine.

Reply 5

stainedglass

I'd call them or email them to be honest. It's a lovely bag and you don't want to be missing a part of it. It's probably just a one-off, but they should check before they send however.

Reply 6

im so academic

Call them for a replacement. That way, even if it's a fake, you would get an original one at no extra cost!

Reply 7

Hygeia

the description of the bag specifically says

patent finish, brand plaque detail

so i think you'd be perfectly within your rights to complain about it!

Reply 8

laur*

out of interest, which colour did you buy?

Reply 9

Ilora-Danon

Just send it back and tick 'exchange' box - and then put in the box why you'd like a the same bag again, but a different one due to detailing descrepancies....

Reply 10

rubychoos

Yes, it sounds like a manufacturing defect. I can't imagine them sourcing fake stuff... they should have a returns policy... so yeah just e-mail them/contact them and they should (hopefully) help you out!