The Student Room Group

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Reply 60
hnm
Do I have to refund them the postage costs? :s-smilie: I am looking on the site and I can't find information about it. Thank you everyone greatly for your advice and help.

Postage costs to them, yes. Postage costs if they return it, no.
Reply 61
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hnm
OP
Here's my new email

Dear Sabina,

I was unaware the book had missing pages, and I am greatly sorry for the inconvenience. This may have been a misprint in the book when I bought it that I did not notice. I did not rip any pages out or anything like that. If you send me back the book, I will refund you the cost when it eventually arrives. Alternatively, if you visit the website http://www.direct.gov.uk/en/TravelAndTransport/Highwaycode/DG_070202 for the Highway Code (it's free) it will save you wasting your money and effort to post it to me (as I cannot refund that). It will also save you time waiting for the refund, the time in which you could be using the book.

If you are going to send me back the book, please send it by recorded delivery.
Reply 62
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hnm
OP
Juno
Postage costs to them, yes. Postage costs if they return it, no.

Thanks. :p: I meant the cost of them sending it back to me.