Is this normal for DVLA?Watch
In June I sent my application again, once again checking that everything was perfect. I sent the application on the day I received it to make sure that they wouldn't send it back for the same reason as last time. It is now August and I haven't heard a word from them. I have tracked my license and it says that they are waiting to receive my 'application return form'?
I have tried to call them a million times (which is their only method of contact right now) and the line is always busy and it cuts me off, not even letting me wait in a queue. I understand that COVID is undoubtedly slowing the procedure, but surely this is a bit ridiculous. What should I do and does anyone have some advice?
TLDR: DVLA sent my prov. license back saying I took too long to send (which I didn't). Now they haven't sent my (new) application back in 2 months.
Oh Lord, I feel bad for you because I went through the exact same thing and waited for 2 whole months for them to send me a provisional license. But I can re-assure you that unless it's been lost in the mail (which I highly doubt), the DVLA are just taking extra long to process all applications. I also tried calling them plenty of times, then I got fed up and just called a different department which put me through to DVLA. Overall, it was hectic but don't worry - you'll get your provisional license
The DVLA are extremely busy, with backlog of national post, backlog of online applications, backlog of theory tests, backlog of practical tests, etc. So the general waiting time is quite long, but it will come eventually.
I sent mine off on the 15th of June and still not heard anything. Its been over 8 weeks! I've called them multiple times but they weren't helpful at all and couldn't tell me anything. Have you had yours back yet? I don't know if I should cancel and start again incase they've lost my letter
Hopefully yours comes soon!