Problem to log in my account.Watch
Hi there, every time I try to log in my account the following message appears: "Sorry, something has gone wrong. An unknown error has caused the application to stop working. Try and log into your account later and resume your application. If you continue to see this message, contact Student Finance England." Please, do you know what is going on? Thanks
When the website shows the ‘Something has gone wrong’ error, it is automatically reported back to our IT/website department. They have no timescales for fixes however.
You can try and send a screenshot with your account details and a description of the problem to [email protected] but again there is no timescales we can give for resolutions.
The quickest way forward to apply would be by sending us a paper form. This will hopefully resolve your online issues once the paper form is data entered and you can follow all updates from that point online http://ow.ly/sh2830oBbfT.