surfsumi
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Report Thread starter 4 weeks ago
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Hi, I don't know if anyone from SFE reading these post. I have sent my original biometric card to SFE 7th September on special delivery and royal mail tracking shows the the letter delivered on 8th September. Yesterday I received an email stating that I have to send my original ID (biometric card in this case ). I don't know why they asking for something they already have? Have they lost my card. I tried to contact them on FB messenger but the staff there also ha no clue. I have to travel overseas to visit my sick relative soon hence I need this card soon. Hope someone could help. Thanks
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murpo
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Report 4 weeks ago
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(Original post by surfsumi)
Hi, I don't know if anyone from SFE reading these post. I have sent my original biometric card to SFE 7th September on special delivery and royal mail tracking shows the the letter delivered on 8th September. Yesterday I received an email stating that I have to send my original ID (biometric card in this case ). I don't know why they asking for something they already have? Have they lost my card. I tried to contact them on FB messenger but the staff there also ha no clue. I have to travel overseas to visit my sick relative soon hence I need this card soon. Hope someone could help. Thanks
Hi

SFE can not confirm receipt of ID at the moment as it goes direct to the ID team to be processed and takes 14 working days. You should allow time for your ID to be processed. The email you received was most likely automatic.
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surfsumi
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Report Thread starter 4 weeks ago
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Hi Thanks for the reply. I was worried as I thought they've lost it Now I've got an email from them saying they are returning biometric caRd today. However on my loan application /account nothing has changed. It shows they are still waiting for my ID. I honestly don't understand this๐Ÿ˜†๐Ÿ˜†
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SFE Isaac
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Report 4 weeks ago
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(Original post by surfsumi)
Hi Thanks for the reply. I was worried as I thought they've lost it Now I've got an email from them saying they are returning biometric caRd today. However on my loan application /account nothing has changed. It shows they are still waiting for my ID. I honestly don't understand this๐Ÿ˜†๐Ÿ˜†
Hi, please allow up to 6 weeks to be assessed after your ID has been processed.
Thanks, Isaac
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