AleksejsN
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He there,

I have a problem. My student loan and maintenance loan are both still awaiting confirmation.

My Uni does not know anything about how to confirm my place and keep saying that they never to communicate with student loan companies.

What should I do?
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SFE Isaac
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(Original post by AleksejsN)
He there,

I have a problem. My student loan and maintenance loan are both still awaiting confirmation.

My Uni does not know anything about how to confirm my place and keep saying that they never to communicate with student loan companies.

What should I do?
Hi,
The person you are talking to sounds inexperienced. The university have to confirm registration and attendance for all students and we train them on how to do this so they will definitely know.

Please try to speak to someone more experienced at your university or ask them to phone the "HEP Helpline" this is a special number they have access to and if they call the number we can help them confirm registration/attendance.
Thanks, Isaac
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