Anonymous #1
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Report Thread starter 1 month ago
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I live in the UK and sent a small letter to someone also within the UK.
I paid electronically for the first class label and printed it out.

However upon arrival, royal mail has told the recipient that they need to pay a £1.50 handling fee as 'I didnt pay the full amount'.
But How could that be possible when I paid for it online using my bank card??

can someone please explain
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Surnia
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#2
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Postage is based on the weight and size of the letter; there's different prices for 'letter' and 'large letter', so it's been found that you didn't choose the right option.
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martin7
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See Royal Mail's page re maximum sizes for the different services: https://personal.help.royalmail.com/...rs-and-parcels

Note that there's a limit on thickness as well as length, width, and weight; it can be easy to overlook that. (For example, a birthday card with a badge attached can exceed the 5mm thickness limit, even though it complies with the length/width/weight limits.)
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StriderHort
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As others said, it generally means you didn't pay enough postage.

Did you measure and weight it before sending to be sure it was a small letter?
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Anonymous #1
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(Original post by StriderHort)
As others said, it generally means you didn't pay enough postage.

Did you measure and weight it before sending to be sure it was a small letter?
Yes I think the issue was the thickness.
The package was definitely below 100g
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