The Student Room Group

BPP Refund Terms, Warning to Future Students

BPP has some of the most unethical refund and cancellation terms in its contract of any university in the UK.

LPC students are liable for 50% of their fees from 4 weeks BEFORE their course start date to 10 weeks AFTER the start date. At the 10 week mark, students become liable to pay 100% of their fees.

Guess how many weeks after the August intake started did BPP decide to put all of their teaching online?

Contrast this with ULaw, which only requires 1/3 of the fees on the course start date, 2/3s of the fees 4 months from the start date (for full time non-accelerated students), and the final 1/3 7 months from the start date. Ulaw also takes a lower deposit up front.

I know there is a lot of debate over which uni to go to for your LPC, but for anyone thinking of self funding, law firms REALLY don't care where you did it. Go where you aren't treated unfairly.
so what happened was that they only told students about the move to online teaching on the day the students could no longer get a refund?
(edited 4 years ago)
Original post by EU Yakov
so what happened was that they only told students about the move to online teaching on the day they could no longer get a refund?

Seems like it! I can't say with certainty, but the timing looks really bad.
Original post by Gmaster1980
Seems like it! I can't say with certainty, but the timing looks really bad.

thank god i wasn't in that position. don't blame those who would've wanted to cut their losses and run.

@BPP Law School @BPP University explain ^^
(edited 4 years ago)
I am being pursued for £4000 by BPP for withdrawing from the BTC due to the poor quality of the online classes. I could not even hear the tutor and the visual kept freezing. I don't think that it's fair to have to pay £16,500 for an inaccessible course- it's not what I bargained for. BPP are vile, AVOID! They have little regard for their students. They also ignore most emails sent asking for assistance. I have made a formal complaint against them...
(edited 4 years ago)
Original post by student2606
I am being pursued for £4000 by BPP for withdrawing from the BTC due to the poor quality of the online classes. I could not even hear the tutor and the visual kept freezing. I don't think that it's fair to have to pay £16,500 for an inaccessible course- it's not what I bargained for. BPP are vile, AVOID! They have little regard for their students. They also ignore most emails sent asking for assistance. I have made a formal complaint against them...

I'm sorry to hear that. BPP really has no shame.
Reply 6
I completely agree with everything mentioned above. Infact the administration team is awful. They delayed my refund payment for more than a month. Particularly the admission team handling Asian students.They are never sure of what they say, informations are not accurate. While everytime you call them, they claim to record your calls but when requested they respond that the call records not available.The university needs to change their employees or provide more training.
Original post by Reem1596
I completely agree with everything mentioned above. Infact the administration team is awful. They delayed my refund payment for more than a month. Particularly the admission team handling Asian students.They are never sure of what they say, informations are not accurate. While everytime you call them, they claim to record your calls but when requested they respond that the call records not available.The university needs to change their employees or provide more training.


I totally agree with you. I wish I knew this earlier. I am having a bad experience recently. I wanted to do LPC LLM on February session 2022. The guy enrolled me over the phone and later I got to know I been registered for September 2021, which is impossible, because I have submitted my application on January 2022 still not sure my application's position. And since January I been calling emailing but no response everytime they say someone will get back to me but nothing and guess what this morning I received a letter from debt company mentioned that BPP demanding outstanding payment for the course, what kind of joke is that! They are demanding for payment of the course that I have never attend . BPP has serious problems specially they have no communication system no one knows anything about and enrollment team has no connection to finance team so if you call finance sector they receive your call within a second and enrollment team you will never reach them, and if they flag your name that is it you will never get reply form them or conversation via phone as they will I ignore your call completely.
Original post by Reem1596
I completely agree with everything mentioned above. Infact the administration team is awful. They delayed my refund payment for more than a month. Particularly the admission team handling Asian students.They are never sure of what they say, informations are not accurate. While everytime you call them, they claim to record your calls but when requested they respond that the call records not available.The university needs to change their employees or provide more training.


how do you get your refund in the end? BPP delayed my refund more than one month now, everytime i contact them they tell me i should receive my refund already but they don't know why the fianance team didn't refund to me. they keeping telling me they are going to chase for me but still delay my payment. really really upset expirence to talk to their customer service. i am an asian student.
my learning provider delayed my refund for 53 days, keeping ring them more than 12 times with no progress. they always ask me wait. i am looking for information on line and find out some students have the same expirences like mine. however, i couldn't find any information from people's update if they managed to sort thier problem out or not. i am in here to share my expirence and hope this can help thoese who struggled with the same problem. it's no point to keep ringing the learning provider, as they will delay as long as they like even they know this is against consumer law. you need to contact your bank and tell them what happened by providing a detailed purchasing and refund request timeline to them. you will also need to send the proof of invoice when you purchase the course and the refund confirmation you received from the learning provider. bank will refund the money to you after you provide all the evidence. i succeesfully get my refund back today from my bank by doing this. in the end, wish all the students good luck.
(edited 2 years ago)
I am facing the same issue as i didn't get my fee refund nor passport from embassy and want you to please help me out if you can.kindly guide me how i can make contact with my bank , how much time will it take to refund and tell me about the proofs i need to get my refund
Reply 11
Original post by Gmaster1980
BPP has some of the most unethical refund and cancellation terms in its contract of any university in the UK.
LPC students are liable for 50% of their fees from 4 weeks BEFORE their course start date to 10 weeks AFTER the start date. At the 10 week mark, students become liable to pay 100% of their fees.
Guess how many weeks after the August intake started did BPP decide to put all of their teaching online?
Contrast this with ULaw, which only requires 1/3 of the fees on the course start date, 2/3s of the fees 4 months from the start date (for full time non-accelerated students), and the final 1/3 7 months from the start date. Ulaw also takes a lower deposit up front.
I know there is a lot of debate over which uni to go to for your LPC, but for anyone thinking of self funding, law firms REALLY don't care where you did it. Go where you aren't treated unfairly.

Did this ever get resolved? I am currently receiving mails from a debt collector insisting that I am liable for 9.7k of my BPP law masters after deciding to defer for a year. In my year of deferral I sent in a second IOS form which got accepted and then I later received comms from the uni that I was being withdrawn due to non-attendance. Student query hub aren’t answering my request to discuss this case and I don’t know what to do.
Original post by ANeale
Did this ever get resolved? I am currently receiving mails from a debt collector insisting that I am liable for 9.7k of my BPP law masters after deciding to defer for a year. In my year of deferral I sent in a second IOS form which got accepted and then I later received comms from the uni that I was being withdrawn due to non-attendance. Student query hub aren’t answering my request to discuss this case and I don’t know what to do.

Try telephoning BPP finance department as you may get a better response than raising a query on the hub and keep calling once a week until you speak to someone who can decide on this properly. If you can prove the deferral was accepted then they cannot presumably withdraw you for non attendance although I have not read their contract so am not sure
Reply 13
Original post by venisa wang
how do you get your refund in the end? BPP delayed my refund more than one month now, everytime i contact them they tell me i should receive my refund already but they don't know why the fianance team didn't refund to me. they keeping telling me they are going to chase for me but still delay my payment. really really upset expirence to talk to their customer service. i am an asian student.

Did you get refund?
Reply 14
Original post by student2606
I am being pursued for £4000 by BPP for withdrawing from the BTC due to the poor quality of the online classes. I could not even hear the tutor and the visual kept freezing. I don't think that it's fair to have to pay £16,500 for an inaccessible course- it's not what I bargained for. BPP are vile, AVOID! They have little regard for their students. They also ignore most emails sent asking for assistance. I have made a formal complaint against them...

what happened in the end, did u pay the 4k

Quick Reply