Is my internet too slow?

Watch
RossManzuricxh2
Badges: 9
Rep:
?
#1
Report Thread starter 1 month ago
#1
Hello,

So I have a Medical school interview coming up and it's through Zoom. However, when I try using Zoom it's extremely slow as in my voice lags and sometimes doesn't even register and my video is very laggy as well.

I was wondering if there is a way to fix this?

0.25
Mbps download
0.29
Mbps upload

Server: London
Your Internet connection is very slow.

Your Internet download speed is very low. Web browsing should work, but videos could load slowly.
0
reply
Gofre
Badges: 21
Rep:
?
#2
Report 1 month ago
#2
(Original post by RossManzuricxh2)
Hello,

So I have a Medical school interview coming up and it's through Zoom. However, when I try using Zoom it's extremely slow as in my voice lags and sometimes doesn't even register and my video is very laggy as well.

I was wondering if there is a way to fix this?

0.25
Mbps download
0.29
Mbps upload

Server: London
Your Internet connection is very slow.

Your Internet download speed is very low. Web browsing should work, but videos could load slowly.
That is extremely slow internet. In this particular scenario, it's less than half of the minimum recommended speed of 600Kbps that Zoom recommend for use of their app. Get on the phone to whoever provides your internet service and report the unacceptably low speeds and ask that they investigate.
4
reply
RossManzuricxh2
Badges: 9
Rep:
?
#3
Report Thread starter 1 month ago
#3
(Original post by Gofre)
That is extremely slow internet. In this particular scenario, it's less than half of the minimum recommended speed of 600Kbps that Zoom recommend for use of their app. Get on the phone to whoever provides your internet service and report the unacceptably low speeds and ask that they investigate.
Thanks we contacted our provider (Virgin Media) and they said it was fine and the only way for them to investigate further is by sending an engineer which would take a month.

We pay nearly £30/month for the broadband so it's definitely not the plan. I don't necessarily have issues with the internet as I can get basic stuff done and watch Youtube etc it's just with Zoom.

Is there a way I can fix Zoom so it can take more kbps? i.e the recommended 600
0
reply
Gofre
Badges: 21
Rep:
?
#4
Report 1 month ago
#4
(Original post by RossManzuricxh2)
Thanks we contacted our provider (Virgin Media) and they said it was fine and the only way for them to investigate further is by sending an engineer which would take a month.

We pay nearly £30/month for the broadband so it's definitely not the plan. I don't necessarily have issues with the internet as I can get basic stuff done and watch Youtube etc it's just with Zoom.

Is there a way I can fix Zoom so it can take more kbps? i.e the recommended 600
https://www.speedtest.net/

Run that test and let us know what results you get.
0
reply
AspiringMedic21
Badges: 8
Rep:
?
#5
Report 1 month ago
#5
This is so slow lol you need to contact your broadband
0
reply
RossManzuricxh2
Badges: 9
Rep:
?
#6
Report Thread starter 1 month ago
#6
(Original post by Gofre)
https://www.speedtest.net/

Run that test and let us know what results you get.
just did it through the site
12/01/2020 5:42 PM
PING ms
15
DOWNLOAD Mbps
0.21
UPLOAD Mbps
0.39


https://www.speedtest.net/result/10514271786
0
reply
Gofre
Badges: 21
Rep:
?
#7
Report 1 month ago
#7
(Original post by RossManzuricxh2)
just did it through the site
12/01/2020 5:42 PM
PING ms
15
DOWNLOAD Mbps
0.21
UPLOAD Mbps
0.39


https://www.speedtest.net/result/10514271786
Your internet is definitely the problem here, those numbers are absolute garbage. You cannot make Zoom "take" more speed than is coming out of the wall. If your computer has an ethernet cable you can try connecting directly to the router to see if the speeds are significantly better, meaning the issue is with the wireless signal the router is outputting, but if it's still sub-500Mbps then you've definitely just got a horrific connection coming out of your line.
0
reply
ozzyoscy
Badges: 21
Rep:
?
#8
Report 1 month ago
#8
I got those numbers when my BT Hub died.

I'm guessing Virgin have an equivalent, so explain the situation and that that might be the problem. They SHOULD give you a free replacement, or at least will when the engineer comes and if s/he sees that the internet to you is fine.

Also call instead of use any online chat or email. Don't know about Virgin, but online chat is just Indians following a script and lying to get rid of you. Using them will leave you with the problem even if the claim it's being sorted and to wait. Calling can solve it instantly instead. It also depends who you call, as the 2nd person might be able to help when the 1st time you called they didn't.

Also, if it does turn out to be a fault with the line or hub, they should compensate you. I don't recall what is law now, but they might have a guarantee of a certain speed for your package that you can see on their site, where if you don't get that speed then they fix it and pay you.
Last edited by ozzyoscy; 1 month ago
0
reply
hussain-bukhari
Badges: 8
Rep:
?
#9
Report 1 month ago
#9
(Original post by RossManzuricxh2)
Hello,

So I have a Medical school interview coming up and it's through Zoom. However, when I try using Zoom it's extremely slow as in my voice lags and sometimes doesn't even register and my video is very laggy as well.

I was wondering if there is a way to fix this?

0.25
Mbps download
0.29
Mbps upload

Server: London
Your Internet connection is very slow.

Your Internet download speed is very low. Web browsing should work, but videos could load slowly.
(Original post by RossManzuricxh2)
just did it through the site
12/01/2020 5:42 PM
PING ms
15
DOWNLOAD Mbps
0.21
UPLOAD Mbps
0.39


https://www.speedtest.net/result/10514271786
Those numbers are hurting me

Do you think you can hotspot from your mobile data/ parents' phone?
0
reply
Final Fantasy
Badges: 20
Rep:
?
#10
Report 1 month ago
#10
Those speeds are terrible. Call your ISP and tell them you aren't getting the speeds you're paying for. They should send a technician down to sort it out free of charge. Otherwise switch providers. You should not be paying for what you're getting now. It's an insult if nothing else.
0
reply
X

Quick Reply

Attached files
Write a reply...
Reply
new posts
Back
to top