HELP! Says ineligible for provisional driving licence

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SZafar!
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I applied for provisional licence in December but missed my letter as I was not at home for a month, the letter said i need to send in my identity documents and all back to the given address but if Iam unable to do so within 21 days, my application would automatically cancel and Ill need to make a new one. I didnt get any notification of cancellation. So yesterday I was applying for a provisional licence on the DVLA website and when I pressed submit, it said sorry ineligible to apply for provisional license. I tried calling DVLA it says phone unreachable. I tried to track my previous application, the website says its still waiting to recieve my documents. However the letter said application cancels automatically after 21 days of no response.
what I should do now? Advice would be much appreciated.

This was the message

Sorry...

You are not eligible to apply for this service.

You can select a different service from the driver licensing online homepage.
Please use the link below to return to the motoring home page.
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IWMTom
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(Original post by SZafar!)
I applied for provisional licence in December but missed my letter as I was not at home for a month, the letter said i need to send in my identity documents and all back to the given address but if Iam unable to do so within 21 days, my application would automatically cancel and Ill need to make a new one. I didnt get any notification of cancellation. So yesterday I was applying for a provisional licence on the DVLA website and when I pressed submit, it said sorry ineligible to apply for provisional license. I tried calling DVLA it says phone unreachable. I tried to track my previous application, the website says its still waiting to recieve my documents. However the letter said application cancels automatically after 21 days of no response.
what I should do now? Advice would be much appreciated.

This was the message

Sorry...

You are not eligible to apply for this service.

You can select a different service from the driver licensing online homepage.
Please use the link below to return to the motoring home page.
The cancellation hasn't been processed due to potential delays in the postal system.

You can send your documents in as requested and they should be processed accordingly.
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TheDE
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(Original post by IWMTom)
The cancellation hasn't been processed due to potential delays in the postal system.

You can send your documents in as requested and they should be processed accordingly.
However, in the time taken for the documents to have been processed it may be cancelled regardless
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IWMTom
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(Original post by TheDE)
However, in the time taken for the documents to have been processed it may be cancelled regardless
Worth a try!
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SZafar!
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Report Thread starter 1 week ago
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Thanks guys! I called DVLA again. They attended, extended my application date till June.
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