Faked service history

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Nick6501
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Hi,

so as many people might know as i have asked questions before about a previously bought automatic Ford Focus i got a few days ago but since then i have came across something disgraceful, i bought the car from Evans Halshaws which at time of sale on the phone sold me the warranty pack as well as telling me the car comes with free AA cover and that the car has a full service history and will be serviced before sale.

Still haven't received the V5 nor the warranty and AA paperwork and also service history but after looking around in the side door in the back i found a logbook with manuals and a service book, looking at the book the car has been serviced only at 10k, 20k, 25k then last service stamp is from Evans Halshaw the day i bought the car at 57k miles but when i got the car and checked the engine bay it was mucky clearly showing nothing had been unscrewed or taken out etc or checked and on top of this the fluid levels are all minimum or below minimum so clearly Evans Halshaw has falsely stamped the service book without even looking at the car and two local garages have confirmed this car has not been serviced i.e fluids are minimum and filters are old, i want to know where i stand on this? i have been told this is illegal but i'm not sure but surely i have some sort of stance agaisn't them? garages also pointed out the wiper blades are useless at clearing the screen and brake pads are worn very thin.
Last edited by Nick6501; 5 days ago
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virgil1
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Not that I’m not excusing Evans at all, if they’ve done this it’s disgusting. However wiper blades and brake pads/discs are not in my experience service items, they’re consumables meaning although you’ll often be told at service time about them it’ll be an extra cost on the top.

If you can I’d get hard copies of the advert printed out or some sort of confirmation of the fact they’re selling the car with a FSH then in the first instance contact Evans to see if they’re willing to put this right, a proper service and maybe some cash back or the brakes done maybe?

Also maybe check with a Ford dealer what records they have of service to see if there’s a stamp missing as a lot of people forget to bring the service book and manufacturers are moving away from paper records. It’s always worth to speak to a dealer when buying a car anyway to see if there’s any recalls or service campaigns.

If they’re unwilling to play ball contact your locals citizens advice and perhaps the AA as Evans is trading on their good name, I doubt you’ll get anywhere with the AA but it’s worth making Evans life more difficult if you can.

Do you know what you want here? Do you know what work is potentially missing?
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IWMTom
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(Original post by Nick6501)
Hi,

so as many people might know as i have asked questions before about a previously bought automatic Ford Focus i got a few days ago but since then i have came across something disgraceful, i bought the car from Evans Halshaws which at time of sale on the phone sold me the warranty pack as well as telling me the car comes with free AA cover and that the car has a full service history and will be serviced before sale.

Still haven't received the V5 nor the warranty and AA paperwork and also service history but after looking around in the side door in the back i found a logbook with manuals and a service book, looking at the book the car has been serviced only at 10k, 20k, 25k then last service stamp is from Evans Halshaw the day i bought the car at 57k miles but when i got the car and checked the engine bay it was mucky clearly showing nothing had been unscrewed or taken out etc or checked and on top of this the fluid levels are all minimum or below minimum so clearly Evans Halshaw has falsely stamped the service book without even looking at the car and two local garages have confirmed this car has not been serviced i.e fluids are minimum and filters are old, i want to know where i stand on this? i have been told this is illegal but i'm not sure but surely i have some sort of stance agaisn't them? garages also pointed out the wiper blades are useless at clearing the screen and brake pads are worn very thin.
You've got no proof that they haven't serviced it.
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StriderHort
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Yeah I think you'd find this hard to prove to a 3rd party., My first and likely only port of call would be to get in EH's face about it personally "Here, you said this was freshly serviced? why you BSing me? Where's the service record? What are you trying to pull?"

Other garages might be happy to tell you afatk it hasn't been serviced...but they might be more reluctant to back you up in writing.

Oh, don't phone the AA and complain, that would be weapons grade embarrassing.
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Nick6501
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**Update

"You've got no proof that they haven't serviced it." suppose you didn't read half of it, upon them dropping it off and i say dropping it off i mean a man driving it 200 miles with no mask or gloves then not wiping anything but anyways so the car turned up and first thing i did was check the engine bay, "cant tell its not been serviced" don't suppose a service includes checking all fluids and changing filters? all fluids were minimum some even below minimum like oil and coolant, engine bay is dusty with no markings that would appear if someone actually worked on the engine looking at things and wipers didn't clear the screen effectively it just blurred vision, brakes were useless and needed replacing and on top of that had two independent garages confirm the car hasn't been serviced in months possibly even a year judging by fluid levels and filters, spoke to Evans Halshaw and gave them a video of the engine and garages opinions in writing and they've gave me £250 back and a free service near me so i got this sorted so thanks guys.
Last edited by Nick6501; 3 hours ago
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IWMTom
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(Original post by Nick6501)
**Update

"You've got no proof that they haven't serviced it." suppose you didn't read half of it, upon them dropping it off and i say dropping it off i mean a man driving it 200 miles with no mask or gloves then not wiping anything but anyways so the car turned up and first thing i did was check the engine bay, "cant tell its not been serviced" don't suppose a service includes checking all fluids and changing filters? all fluids were minimum some even below minimum like oil and coolant, engine bay is dusty with no markings that would appear if someone actually worked on the engine looking at things and wipers didn't clear the screen effectively it just blurred vision, brakes were useless and needed replacing and on top of that had two independent garages confirm the car hasn't been serviced in months possibly even a year judging by fluid levels and filters, spoke to Evans Halshaw and gave them a video of the engine and garages opinions in writing and they've gave me £250 back and a free service near me so i got this sorted so thanks guys.
I'm sorry, but no, that's not conclusive evidence that it hasn't been serviced.

Did they claim it was a major service with additional service items included? No? Well gee...

To classify as a "service" all they need to do is change the oil and that keeps most average punters happy.

By your logic, my car hasn't been serviced in a year because my oil filter is dirty and I didn't bother to give the engine bay a spruce up... it was serviced a month ago :facepalm:
Last edited by IWMTom; 3 hours ago
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Nick6501
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(Original post by IWMTom)
I'm sorry, but no, that's not conclusive evidence that it hasn't been serviced.

Did they claim it was a major service with additional service items included? No? Well gee...

To classify as a "service" all they need to do is change the oil and that keeps most average punters happy.

By your logic, my car hasn't been serviced in a year because my oil filter is dirty and I didn't bother to give the engine bay a spruce up... it was serviced a month ago :facepalm:
Do you just look for an argument or some ****? you can quite easily tell and prove if a car hasn't been serviced if they stamp it saying it was serviced with a given list of items checked and changed a day before they give it you then it turns up with all fluids minimum or below and filters that clearly have not been changed in ages and you can tell this by having eyes and something called common sense.

"Did they claim it was a major service with additional service items included?" Yes....full service and maintenance service or something fancy they call it which supposedly checks if the car is safe to drive which with brakes you have to stand on to come to a stop and wipers that don't clear a screen and needed binning shows they lied about that too.

"To classify as a "service" all they need to do is change the oil and that keeps most average punters happy." what service only includes a oil change? i'd call that more of a DIY job anyone can do at home never mind paying a garage for a "service" for just an oil change....every service especially from dealerships such as Evans Halshaws includes all fluids and filters which was never changed.

Anyways clearly Evans Halshaw know they lied or else they'd tell me to **** off rather than payout money and free services and mechanics can tell if a car has been serviced just from experience and if two independent garages confirm it hasn't i'm pretty sure i know who to believe.
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IWMTom
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(Original post by Nick6501)
Do you just look for an argument or some ****? you can quite easily tell and prove if a car hasn't been serviced if they stamp it saying it was serviced with a given list of items checked and changed a day before they give it you then it turns up with all fluids minimum or below and filters that clearly have not been changed in ages and you can tell this by having eyes and something called common sense.

"Did they claim it was a major service with additional service items included?" Yes....full service and maintenance service or something fancy they call it which supposedly checks if the car is safe to drive which with brakes you have to stand on to come to a stop and wipers that don't clear a screen and needed binning shows they lied about that too.

"To classify as a "service" all they need to do is change the oil and that keeps most average punters happy." what service only includes a oil change? i'd call that more of a DIY job anyone can do at home never mind paying a garage for a "service" for just an oil change....every service especially from dealerships such as Evans Halshaws includes all fluids and filters which was never changed.

Anyways clearly Evans Halshaw know they lied or else they'd tell me to **** off rather than payout money and free services and mechanics can tell if a car has been serviced just from experience and if two independent garages confirm it hasn't i'm pretty sure i know who to believe.
So what, you dumped the oil just to check the filter? Makes so much sense?????

Brakes aren't a service item.

All filters aren't changed at a full service. There's specific intervals for most filters other than oil.

They gave you a goodwill payment. It is NOT admission of liability as you have NO evidence of any wrongdoing on their part.
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Nick6501
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(Original post by IWMTom)
So what, you dumped the oil just to check the filter? Makes so much sense?????

Brakes aren't a service item.

All filters aren't changed at a full service. There's specific intervals for most filters other than oil.

They gave you a goodwill payment. It is NOT admission of liability as you have NO evidence of any wrongdoing on their part.
It was very clear the car was not serviced from my own opinion and i do alot of jobs at home on cars so know abit about them and with no oil in the car its quite a clear giveaway....all fluids were minimum so if you got sent a car with coolant below minimum along with oil and brake fluid and also a dry window wash with not even a drip in you wouldn't be concerned they lied at all? just told you the service they give is not just oil only and even if it was THERE WAS NO OIL IN THE CAR, when they service your car and change oil they obviously change the filters too...never said brakes were included in a service i said they ran a maintenance service along side a full service which checks the car is safe to drive so brakes, wipers and things like that.

Stamping service books and telling customers the car was serviced then retracting that and saying sorry and offering £250 and free services sounds more like an apology for being wrong if you ask me and i do have evidence they faked a full service on my car from calls stating what they were servicing along with a list of stuff and then a video + two independent garages opinions on the car that shows the car was not serviced like they claimed, you seem the type of person to buy a car then take their word for it then get told by someone oh this hasn't been serviced and you just keep your mouth shut as you're too scared to say anything and speak up, telling someone you have serviced their car with a list of things then sending the car without even doing any of it and stamping the book is called a false service idk how else to put it.

Why am i even carrying on at this point, got what i wanted so all good.
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IWMTom
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(Original post by Nick6501)
It was very clear the car was not serviced from my own opinion and i do alot of jobs at home on cars so know abit about them and with no oil in the car its quite a clear giveaway....all fluids were minimum so if you got sent a car with coolant below minimum along with oil and brake fluid and also a dry window wash with not even a drip in you wouldn't be concerned they lied at all? just told you the service they give is not just oil only and even if it was THERE WAS NO OIL IN THE CAR, when they service your car and change oil they obviously change the filters too...never said brakes were included in a service i said they ran a maintenance service along side a full service which checks the car is safe to drive so brakes, wipers and things like that.

Stamping service books and telling customers the car was serviced then retracting that and saying sorry and offering £250 and free services sounds more like an apology for being wrong if you ask me and i do have evidence they faked a full service on my car from calls stating what they were servicing along with a list of stuff and then a video + two independent garages opinions on the car that shows the car was not serviced like they claimed.

Why am i even carrying on at this point, got what i wanted so all good.
Naming and shaming companies is fine in my books... as long as evidence is presented. You've presented none as you have none. I'm quite certain this is potentially libelous.

No oil in the car? 200 mile journey? Nope. That's nonsense. It would seize up after the 5th mile and that's being extremely conservative.
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Nick6501
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(Original post by IWMTom)
Naming and shaming companies is fine in my books... as long as evidence is presented. You've presented none as you have none. I'm quite certain this is potentially libelous.

No oil in the car? 200 mile journey? Nope. That's nonsense. It would seize up after the 5th mile and that's being extremely conservative.
Oh right you want me to upload a video of my car and two written opinions by garages here? makes sense, i sent all my evidence to Evans Halshaw you know the actual place it needs to be sent to and you literally took that as in the oil was dry and literally none obviously there was some but way below minimum like i have been saying 66 times now, you literally just look for arguments for sake of it like i cant see how at this point you still see no wrong doing and shrug it off...its like me selling you a car saying its red and turns up blue but you're too scared to even say anything.

I got a free service and £250 now my car is fine and thats all i care about i just wanted to know how i would go about doing something to get to this stage and followed what people suggested and it paid off..sorta like the point in the forum.

Thanks StriderHort & virgil1
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IWMTom
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(Original post by Nick6501)
Oh right you want me to upload a video of my car and two written opinions by garages here? makes sense, i sent all my evidence to Evans Halshaw you know the actual place it needs to be sent to and you literally took that as in the oil was dry and literally none obviously there was some but way below minimum like i have been saying 66 times now, you literally just look for arguments for sake of it like i cant see how at this point you still see no wrong doing and shrug it off...its like me selling you a car saying its red and turns up blue but you're too scared to even say anything.

I got a free service and £250 now my car is fine and thats all i care about i just wanted to know how i would go about doing something to get to this stage and followed what people suggested and it paid off..sorta like the point in the forum.

Thanks StriderHort & virgil1
No, you said, and I quote, "THERE WAS NO OIL IN THE CAR"... yes, even with the caps!

You should not slander a business without evidence. Simples.
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