Have received my college offer and because I have tricky family-medical circumstances, Graduate Admissions suggested I let college know about my situation.
I emailed the Senior Tutor over a week ago with a college query relating to my situation (which I explained) and haven't had a reply.
I then emailed the Academic Secretary with my acceptance form and saying 'I've emailed ST with urgent query, haven't had an answer, would be really grateful for a reponse'. Academic sec too hasn't answered.
I'm surprised and pretty disheartened that they just don't answer messages - both Graduate admissions (who are presumably much busier than a single college) and department reply to emails within 24 hours.
In the normal office scheme of things the general consensus seems to be that emails should be answered preferably within 24hrs and max 3 days - or an out of office response sent if the person's away...
What would you do? The answer to my query determines accommodation arrangements I have to make (from overseas) for my family - it's not like I'm asking them what their bar hours are.
Should I email the ST again, email the Secretary again - or try someone else?
Rant over, thanks for any ideas