flossyelvidge
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I've ordered my tickets through the fatsoma app but one of them isn't showing up even though i've paid and they've taken the money, I haven't had this issue with the other ticket and none of the other students have as well, has anyone got any ideas why its not showing up or has had experience with the app
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PQ
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Most tickets sold via the fatsoma app are unofficial and run by organisers who avoid paying refunds or responding to problems.

Check your bank statements to see if the money has gone out and complain to your bank that the tickets weren’t received to see if they will refund you and then chase the organisers directly.
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University of Liverpool Student Rep
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(Original post by flossyelvidge)
I've ordered my tickets through the fatsoma app but one of them isn't showing up even though i've paid and they've taken the money, I haven't had this issue with the other ticket and none of the other students have as well, has anyone got any ideas why its not showing up or has had experience with the app
Hi there!

This must be really fustrating - have you emailed both fatsoma and the promoter/organiser who are hosting the event? That would be the first thing to do - then you can judge the next steps from their reply if you don't fix the issue for you

Malachy - University of Liverpool Student Rep
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