Student finance asked me for my passport? How can i get it back?

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Alexass
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In my application for student finance, they asked me to mail them my passport, i called them twice to confirm this since i am in portugal right now because of corona, and they told me the same every time "mail us your passport and we will send it back to you". I sent it in May (end) and it has been received since my application has been updated by now, but i havent got the passport back yet and i called to ask if they were going to mail it back, which they told me they would, but i have a flight on the 13th of next month and i will need the passport!

who should i contact about this, student finance doesnt give me any more information about this.

thank you to any answers!
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SFE Isaac
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(Original post by Alexass)
In my application for student finance, they asked me to mail them my passport, i called them twice to confirm this since i am in portugal right now because of corona, and they told me the same every time "mail us your passport and we will send it back to you". I sent it in May (end) and it has been received since my application has been updated by now, but i havent got the passport back yet and i called to ask if they were going to mail it back, which they told me they would, but i have a flight on the 13th of next month and i will need the passport!

who should i contact about this, student finance doesnt give me any more information about this.

thank you to any answers!
Hi Alexas, if you are travelling in the next 6 weeks you shouldn't of sent us your passport until you have finished travelling.

We will email you a tracking number once we return your passport and you can follow the tracking progress.
Thanks, Isaac
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