so i was class of 2020, really looking forward to graduation and finally got the email to get roes and tickets and told we would get to keep our cap as a waiting fight, went thought the ticket process with what i assumed was no issue, during it i got told nothing about robes while doing so so i assumed it was a separate thing on the same site, couldn't find how to get them so emailed the company multiple times over 2 weeks as they said it was all limited, only today i got a reply, after 2 weeks saying it had to be all done while booking tickets and thats it.
i now have no idea if i will get to go to graduation all because the hire company's website broke, they claim the order can't be amended and "are currently trying to solve this issue" on their own site, thats already broken, and they suggest i just show up early.
im not an fool, i order stuff online a fair bit from multiple websites some not even in English, i know for a fact nothing was said about gown or photograph hire, it feels like iv been kicked while im down after 4 years of study and a year of waiting im being told "sorry our sites to trash guess you're stuck, we got told via email no robe no hire