Royal mail

I placed an order and I have the tracking number it’s almost been two weeks and the tracking hasn’t updated like it’s literally been at the same place since ‘item dispatched to royal mail’ is what it’s been saying and it’s almost two weeks. Is there anything I can do?

I placed an order and I have the tracking number it’s almost been two weeks and the tracking hasn’t updated like it’s literally been at the same place since ‘item dispatched to royal mail’ is what it’s been saying and it’s almost two weeks. Is there anything I can do?

Where did you purchase from? Is it abroad?

You need to contact the person/business with whom you placed the order. It's the sender that has the relationship with Royal Mail, not the recipient.

The same is true for any order you place -- your contract is with the sender to supply the goods. If their delivery service (be that Royal Mail, Yodel, DPD, etc) lets them down, then it's their problem not yours to sort it out. (It's possible that there might be an exception if you insisted on them using a courier they wouldn't normally use.)

Nope from the same country

I placed an order and I have the tracking number it’s almost been two weeks and the tracking hasn’t updated like it’s literally been at the same place since ‘item dispatched to royal mail’ is what it’s been saying and it’s almost two weeks. Is there anything I can do?

Did you get an ETA when you ordered.

sorry I’m not sure what that is

Estimated Time to Arrival.

Not really because I bought from a reseller and their account said shipping is next day delivery but obviously that isn’t the case. I think I’ve been scammed LOL bc I’m just reading their FAQ and it says delivery should not take more than 2 days so. Their account seems extremely legit tho but idk guessed I messed up

Contact the seller, ask where it is.