Unknown010203
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Please can someone help
Me with the Sainsbury Application questions


1. SCENARIO 1 - PART A
It is a busy day in store and there is a long queue of customers waiting to be served. Some of them have queries and others just want to pay for their shopping. You are just about to start serving the next customer when your manager approaches you and asks to speak to you.

What is the best course of action to take? . Required
Tell your manager that you will come and speak to them when it gets quieter.
Try to attract the attention of another colleague to ask for help with serving the customers.
Apologise to the customers, explain that you will be back as soon as possible and go and speak to your manager.
Ask your manager what they need to speak to you about whilst serving the customers.
2. SCENARIO 1 - PART B
What is the worst course of action to take? . Required
Tell your manager that you will come and speak to them when it gets quieter.
Try to attract the attention of another colleague to ask for help with serving the customers.
Apologise to the customers, explain that you will be back as soon as possible and go and speak to your manager.
Ask your manager what they need to speak to you about whilst serving the customers.
3. SCENARIO 2 - PART A
You notice that there are no more bananas left out on the shelves. You go to the warehouse and find a box of bananas which look very ripe. You check the colour of the bananas against a colour chart which indicates that they are just about acceptable to be put out on the shelves.

What is the best course of action to take? . Required
Notify your manager and ask what you should do.
Check with another colleague whether they agree that the bananas are acceptable to be put out.
Put the bananas out on the shelves but check regularly to see how well they are selling.
Wait for another colleague to notice that the bananas have sold out and let them decide what to do.
4. SCENARIO 2 - PART B
What is the worst course of action to take? . Required
Notify your manager and ask what you should do.
Check with another colleague whether they agree that the bananas are acceptable to be put out.
Put the bananas out on the shelves but check regularly to see how well they are selling.
Wait for another colleague to notice that the bananas have sold out and let them decide what to do.
5. SCENARIO 3 - PART A
A customer approaches you in the clothing section of the shop and asks for help choosing an outfit. They have picked a pair of trousers they like and would like some help buying other items to go with these.

What is the best course of action to take? . Required
Take the customer to the t-shirt section and leave them to browse.
Show the customer where they can find items which are on sale.
Ask questions to find out what kind of clothing they are looking for and pick out some items based on this.
Suggest that the customer looks online to see the full range of items.
6. SCENARIO 3 - PART B
What is the worst course of action to take? . Required
Take the customer to the t-shirt section and leave them to browse.
Show the customer where they can find items which are on sale.
Ask questions to find out what kind of clothing they are looking for and pick out some items based on this.
Suggest that the customer looks online to see the full range of items.
7. SCENARIO 4 - PART A
A customer comes in looking to buy a particular brand of wine which they saw was on offer last week. Unfortunately this promotion has now ended and the wine is more expensive than they expected. They are irritated and come to complain to you about this.

What is the best course of action to take? . Required
Explain that there are many other wines available.
Offer to help them find an alternative wine at a similar price to the promotion.
Show them some of the most popular and best-selling wines.
Call over your manager to help manage the customer.
8. SCENARIO 4 - PART B
What is the worst course of action to take? . Required
Explain that there are many other wines available.
Offer to help them find an alternative wine at a similar price to the promotion.
Show them some of the most popular and best-selling wines.
Call over your manager to help manage the customer.
9. SCENARIO 5 - PART A
Whilst re-stocking the shelves, you notice a customer in the same aisle. They have been browsing the same area of shelves for about 15 minutes.

What is the best course of action? . Required
Greet the customer and ask if they need any help.
Ask the customer what they are looking for.
Wait for five minutes to see if the customer approaches you.
Make eye contact with the customer so they know you are available to help if necessary.
10. SCENARIO 5 - PART B
What is the worst course of action to take? . Required
Greet the customer and ask if they need any help.
Ask the customer what they are looking for.
Wait for five minutes to see if the customer approaches you.
Make eye contact with the customer so they know you are available to help if necessary.
11. SCENARIO 6 - PART A
Today you have seen a lot of customers setting the door alarms off after paying for their items. You believe that some of your colleagues on the checkouts are forgetting to deactivate the security tags on some products.

What is the best course of action? . Required
Observe each colleague to see if you can identify who is not deactivating the security tags.
Stand near the doors to apologise to customers each time the alarm goes off.
Remind your colleagues to make sure they deactivate security tags.
Make your manager aware of the problem and ask what you can do to help.
12. SCENARIO 6 - PART B
What is the worst course of action to take? . Required
Observe each colleague to see if you can identify who is not deactivating the security tags.
Stand near the doors to apologise to customers each time the alarm goes off.
Remind your colleagues to make sure they deactivate security tags.
Make your manager aware of the problem and ask what you can do to help.
13. SCENARIO 7 - PART A
When re-stocking the shelves, fresh products need to be placed in date order with the older bags placed at the front and the fresher bags towards the back of the shelf. You notice that a new colleague is not following this rule.

What is the best course of action to take? . Required
Arrange for the colleague to shadow you for a day so that they can learn how to re-stock properly.
Check on your next shift if the colleague is continuing to make this mistake.
Speak to the colleague and show them the best way to re-stock the shelf in date order.
Notify your manager about this issue and ask how you can help the colleague.
14. SCENARIO 7 - PART B
What is the worst course of action to take? . Required
Arrange for the colleague to shadow you for a day so that they can learn how to re-stock properly.
Check on your next shift if the colleague is continuing to make this mistake.
Speak to the colleague and show them the best way to re-stock the shelf in date order.
Notify your manager about this issue and ask how you can help the colleague.
15. SCENARIO 8 - PART A
Today your manager asks you to take responsibility for running a food sampling stall in the store. These stalls are a good way of promoting different products to customers. You spend the morning working on this food stall however you feel that you are not attracting much attention from customers.

What is the best course of action to take? . Required
Speak to your manager about this and ask what they suggest you do.
Actively approach customers and ask if they would like to try some of the samples.
Rearrange your food stall display to try and make it more attractive to customers.
Wait to see if things improve during the afternoon.
16. SCENARIO 8 - PART B
What is the worst course of action to take? . Required
Speak to your manager about this and ask what they suggest you do.
Actively approach customers and ask if they would like to try some of the samples.
Rearrange your food stall display to try and make it more attractive to customers.
Wait to see if things improve during the afternoon.
17. SCENARIO 9 - PART A
Currently you are trained to do a range of tasks in the store where you work. You notice an opportunity to become trained in an additional task. This will help to cover when other colleagues are off work and to broaden your own knowledge.

What is the best course of action to take? . Required
Ask your manager if you could become trained on this additional task, explaining the benefits to them.
Wait to see if this training opportunity comes up.
Mention to some of your colleagues that this is something you are interested in becoming trained in and see if they can help.
Wait until you have your next formal review with your manager and mention the training then.
18. SCENARIO 9 - PART B
What is the worst course of action to take? . Required
Ask your manager if you could become trained on this additional task, explaining the benefits to them.
Wait to see if this training opportunity comes up.
Mention to some of your colleagues that this is something you are interested in becoming trained in and see if they can help.
Wait until you have your next formal review with your manager and mention the training then.
19. SCENARIO 10 - PART A
A regular customer approaches you and starts chatting to you. Whilst they are talking to you, you notice that a number of the self-scan checkouts are flashing, indicating that there are customers who need assistance.

What is the best course of action to take? . Required
Quickly finish your conversation with the regular customer and signal to the customers on the self-scan checkouts that you will be with them shortly.
Continue talking to the regular customer and wait for one of your colleagues to deal with the self-scan issues.
Apologise to the regular customer and go and help the other customer on the self-scan checkout.
Quickly deal with the issues at the self-scan checkout then go back to chatting to the regular customer.
20. SCENARIO 10 - PART B
What is the worst course of action to take? . Required
Quickly finish your conversation with the regular customer and signal to the customers on the self-scan checkouts that you will be with them shortly.
Continue talking to the regular customer and wait for one of your colleagues to deal with the self-scan issues.
Apologise to the regular customer and go and help the other customer on the self-scan checkout.
Quickly deal with the issues at the self-scan checkout then go back to chatting to the regular customer.
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username5737602
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I was gonna help until I scrolled down and saw this wasn't just one question. Honestly, you can't expect someone to help you with all 20 of these - Most of them are just common sense
Last edited by username5737602; 1 month ago
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Unknown010203
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(Original post by tej3141)
I was gonna help until I scrolled down and saw this wasn't just one question. Honestly, you can't expect someone to help you with all 20 of these - Most of them are just common sense
Theres 10 it’s just part a and b of each Question ive done it abour 20 times all with diffenrt answers and it’s still saying incorrect, I need the correct ones , I really need a job this has come up and I’m so interested in it but it’s. Just failing me because of the questions
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GabiAbi84
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The questions are to assess your suitability for the job.
Think about what the best and worst possible things you could do in each situation from the given answers.
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Unknown010203
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I have done I’ve tried it multiple times using each answer to them all and it still says unsuccessful☹️
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Unknown010203
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(Original post by GabiAbi84)
The questions are to assess your suitability for the job.
Think about what the best and worst possible things you could do in each situation from the given answers.
I have done I tried multiple times using each Answer to them all and it still says unsuccessful ☹️
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