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SAAS Rejected Repeat Year?

Hi, I applied to SAAS for a HNC Repeat Year, after failing my first and previous HNC.

I got a reply back and they've rejected both Bursary and Tuition Fees, even though it says I'm entitled to it?

I didn't pass my other HNC as I never got the certificate during rewards day last year...

Can anyone help? This is really beating me up as I really want to do this HNC, and I can't afford Tuition fees from student loan on it's own.

I also contacted my respective colleges funding department, who said I'm eligible for it.

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