Filing complaints to the OIAWatch
For context, I'd be filing complaints against the Sheffield School of East Asian Studies for a plethora of reasons, though most notable for failure to implement my Learning Support Plan effectively and bullying against students (trust me, I experienced that on Japanese Studies from one teacher, and from a Korean teacher).
I guess the advice I'm looking for is what makes an effective statement for the complaints and dissatisfaction with previous outcome sections, as well as sounding reasonable in solution sections (I'd hope to get some form of compensation out of it but an apology would be acceptable at least).
Student life, in partnership with UEA
I'd recommend having a thorough read of the info available by the OIA site, as it tells you want you can and can't ask for/expect. I too was seeking an apology and a proper offer of adequate financial compensation when I filed my complaints; however, my peers and I asked in the group complaint that the apology ought to come from a specific person (in our case, the Principal - i.e. head of entire uni). We were told that this is not something the OIA is able to assist with, in terms of telling specific people to do or not to do something (oops)
It's important to note that taking things to the OIA is not to restate your complaint, but to cite a failure in the management of your complaint, by the uni. So whilst I haven't looked at the paperwork I submitted in a while, I believe myself and my peers stated (alongside my general complaints about how they'd handled the issue that caused me to complain in the first place) that my uni had gone against their own protocol; also, that the handling of the complaint had taken longer than reasonably expected (this was in 2018-19, so pre-covid, so uni couldn't cite that as an excuse).
Due to the disability complaint, our complaints were prioritised as urgent by the OIA and we had a very good (and seemingly senior) casehandler assigned to it. In the end, our group complaint was deemed Justified by the OIA, resulting in better compensation and changes to procedures for future cases (which my uni have to provide proof of implementing, to the OIA). My disability case was resolved via a four-figure settlement sum in the end (my uni were very desperate that things should not end up in court ), so I don't know whether the OIA would have deemed it Justified or not. I was told my the casehandler it was quite a complex and unique case...