Outrageous Staff at St Pancras Station

I am writing to make a complaint of a most serious nature. This afternoon I was on St Pancras station when I was subject to a most outrageous display of behaviour from a member of you platform security staff. Although I was not able to obtain this gentleman’s, and I use this term loosely, full name his first-name was Wales and his surname began with an A. I was standing at the far end of the platforms but was at all times well clear of both the yellow platform edge line that line beyond which passengers must not cross. As I was in possession of a valid travel ticket I was within my rights to be there and the station was very quiet and there were no passengers or staff working where I was standing. The incident occurred after the departure of a northbound HST, the driver of which smiled and waved – so he did not fell that safety of the trains was in anyway compromised by my presence. The member of staff approached me and started shouting and pointing a walky-talkie in a very aggressive manner. He told me that I was not allowed on the platforms unless catching a train and that I should get off the platforms. I asked him to stop pointing at me and informed him that it does not say that anywhere in the National Rail conditions of carriage. He then asked if I was going to go and my reply was ‘not really’. I offered to go an clarify the issue with the stationmaster but he then called another person on his radio. This person, who was very polite and a credit to their uniform informed me that I could stay there.
I am sure that you value customer service very highly at your company and that the conduct of this individual tarnishes the good image that you have achieved.
I thank you for your attention in this mater and look forward to hearing from you in due course.