Boohoo wont refund £5 delivery fee

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bxa_842
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#1
Report Thread starter 3 weeks ago
#1
I ordered a pair of trousers from boohoo however they were different from the picture so I returned them. Fast forward a week or so I have only received the money for the item and not the delivery which was £5.

Are they allowed to do this?
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Zarek
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Report 3 weeks ago
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You need to read the conditions of sale. But if the goods are not as described I think you’re in a good position to complain and ask for a full refund
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bones-mccoy
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Report 2 weeks ago
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They won't refund the delivery fee, they provided a service which you rightly paid for. Most companies offer free returns as a compromise.
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ROTL94
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Report 2 weeks ago
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You paid for the delivery of an item, an item which was delivered without issue . Don't think you're getting a refund.
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