Have I been scammed? Advice needed

Watch
Anonymous #1
#1
Report Thread starter 3 weeks ago
#1
I recently ordered a new phone from Virgin Mobile today and I selected this plan: £43 with 160GB data.
I've come to a resolution, that I've been scammed. Because why does it say "introductory offer" and the original amount of data crossed out (16GB). I feel like I've wasted my money because this is not what I had in mind. If I knew this was the case then I would've just settled for another plan: £41 with 24GB data. I know it's only £2 difference but the amount of data isn't. I chose to have a lot of data as I will be travelling a lot, and live in a home where my WIFI connection is very poor. This "introductory offer" is stressing me out because I'm afraid that I'll be paying that amount of money for basically very little data. There isn't much advice on the VM site about this, and I don't want to think receiving 160GB is going to be short term, I'm expecting it to cover for at least 3 years, but right now, I'm not sure. Does anyone have any solution to this?
0
reply
ageshallnot
Badges: 21
Rep:
?
#2
Report 3 weeks ago
#2
(Original post by Anonymous)
I recently ordered a new phone from Virgin Mobile today and I selected this plan: £43 with 160GB data.
I've come to a resolution, that I've been scammed. Because why does it say "introductory offer" and the original amount of data crossed out (16GB). I feel like I've wasted my money because this is not what I had in mind. If I knew this was the case then I would've just settled for another plan: £41 with 24GB data. I know it's only £2 difference but the amount of data isn't. I chose to have a lot of data as I will be travelling a lot, and live in a home where my WIFI connection is very poor. This "introductory offer" is stressing me out because I'm afraid that I'll be paying that amount of money for basically very little data. There isn't much advice on the VM site about this, and I don't want to think receiving 160GB is going to be short term, I'm expecting it to cover for at least 3 years, but right now, I'm not sure. Does anyone have any solution to this?
Check the terms of your contract. It should say how much data you are allowed over the term.
0
reply
Anonymous #1
#3
Report Thread starter 3 weeks ago
#3
(Original post by ageshallnot)
Check the terms of your contract. It should say how much data you are allowed over the term.
How can I check the terms of my contract? There is literally nothing.. no information or anything. I'm lost
0
reply
ageshallnot
Badges: 21
Rep:
?
#4
Report 3 weeks ago
#4
(Original post by Anonymous)
How can I check the terms of my contract? There is literally nothing.. no information or anything. I'm lost
What did they send you when you bought the phone?
0
reply
Anonymous #1
#5
Report Thread starter 3 weeks ago
#5
(Original post by ageshallnot)
What did they send you when you bought the phone?
Just a confirmation email and when my item will be here.
0
reply
Talon
Badges: 18
Rep:
?
#6
Report 3 weeks ago
#6
A quick look at their site seems to indicate that you will get that amount of data every month.
0
reply
Anonymous #1
#7
Report Thread starter 3 weeks ago
#7
(Original post by Talon)
A quick look at their site seems to indicate that you will get that amount of data every month.
Really. 160GB or 16GB? and where did you see that?
0
reply
martin7
Badges: 20
Rep:
?
#8
Report 3 weeks ago
#8
(Original post by Anonymous)
Really. 160GB or 16GB? and where did you see that?
At https://www.virginmedia.com/mobile/pay-monthly see the "Offers + Extras" section. Under "Handset Airtime offers" it says:

Data boost: £14 for 160GB data plan: Boosted from 16GB. Increased allowance continues as long as you remain on the same plan. Offer ends 13/10/21.
0
reply
Anonymous #1
#9
Report Thread starter 3 weeks ago
#9
(Original post by martin7)
At https://www.virginmedia.com/mobile/pay-monthly see the "Offers + Extras" section. Under "Handset Airtime offers" it says:

Data boost: £14 for 160GB data plan: Boosted from 16GB. Increased allowance continues as long as you remain on the same plan. Offer ends 13/10/21.
Thank you so much. So I'm assuming I'm still getting the 160GB data plan, but if I chose it at a later date I would be entitled to the one with 16GB?
0
reply
Anonymous #1
#10
Report Thread starter 2 weeks ago
#10
(Original post by martin7)
At https://www.virginmedia.com/mobile/pay-monthly see the "Offers + Extras" section. Under "Handset Airtime offers" it says:

Data boost: £14 for 160GB data plan: Boosted from 16GB. Increased allowance continues as long as you remain on the same plan. Offer ends 13/10/21.
I feel like I've been tricked! I just got my new phone delivered today, and on my letter from virgin it says my monthly plan is 16gb data...and I'm paying £14???
0
reply
Anonymous #1
#11
Report Thread starter 2 weeks ago
#11
(Original post by Talon)
A quick look at their site seems to indicate that you will get that amount of data every month.
hii. I feel like I've been tricked! I just got my new phone delivered today, and on my letter from virgin it says my monthly plan is 16gb data...and I'm paying £14???
0
reply
Talon
Badges: 18
Rep:
?
#12
Report 2 weeks ago
#12
(Original post by Anonymous)
hii. I feel like I've been tricked! I just got my new phone delivered today, and on my letter from virgin it says my monthly plan is 16gb data...and I'm paying £14???
What does your email receipt say?
0
reply
Surnia
Badges: 19
Rep:
?
#13
Report 2 weeks ago
#13
(Original post by Anonymous)
How can I check the terms of my contract? There is literally nothing.. no information or anything. I'm lost
Phone them?
0
reply
X

Quick Reply

Attached files
Write a reply...
Reply
new posts
Back
to top
Latest
My Feed

See more of what you like on
The Student Room

You can personalise what you see on TSR. Tell us a little about yourself to get started.

Personalise

How are you feeling now you've started university?

I'm loving it! (51)
13.9%
I'm enjoying it but I'm still settling in (94)
25.61%
I'm a bit unsure (63)
17.17%
I'm finding things difficult (127)
34.6%
Something else (let us know in the thread!) (32)
8.72%

Watched Threads

View All