Customer service consultant vs Administrator officer? HMRC

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Laurenjohnsonnx
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What is the different between the two if any?
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Ash1234
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(Original post by Laurenjohnsonnx)
What is the different between the two if any?
Looking at a job advert for both
https://www.brookstreet.co.uk/job/cu...nsultant-hmrc/
https://www.brookstreet.co.uk/job/ad...n-officer-368/

Admin Officer
Responsibilities:

" Managing the inbox and ensuring emails and correspondence are actioned quickly

" Collating and analysing fairly complex information or data and submitting results in a written report

" Overseeing Administrative procedures and processes

" Acting as an administrative liaison with internal and sources

" Preparing routine correspondence

" Preparing bundles to be sent to Court as and when required

" General administration

" Supporting the Business Support team

" Dealing with work requests

Customer Service Consultant
As a Customer Services consultant at HMRC you will be the first point of contact for our customers, providing a first-rate service by phone, letter, email and web chat.

Difference is one is more on the phones vs the other is more using emails or using word...
Last edited by Ash1234; 3 weeks ago
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