Customer service consultant vs Administrator officer? HMRCWatch
" Managing the inbox and ensuring emails and correspondence are actioned quickly
" Collating and analysing fairly complex information or data and submitting results in a written report
" Overseeing Administrative procedures and processes
" Acting as an administrative liaison with internal and sources
" Preparing routine correspondence
" Preparing bundles to be sent to Court as and when required
" General administration
" Supporting the Business Support team
" Dealing with work requests
Customer Service Consultant
As a Customer Services consultant at HMRC you will be the first point of contact for our customers, providing a first-rate service by phone, letter, email and web chat.
Difference is one is more on the phones vs the other is more using emails or using word...