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Check your email that you used for UCAS every weekday, including your junk/spam box
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Make sure your internet security settings are not stopping emails getting through. It’s a good idea to add your college’s email address to your safe senders list. If you are using a school email, speak to your school’s IT team about this (schools often have more restrictive privacy settings than gmail or Hotmail).
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Read everything you are sent by your college very carefully. If there’s something you don’t understand, ask someone else – a family member, a friend or a teacher/adviser – to read over the email to see if they can help you first.
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If they can’t answer, check the University website and the website of the college you have applied to or been allocated to. They often have a ‘current applicants’ page.
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Don’t expect colleges to be working over the weekend. It’s possible they might be, especially as interviews draw closer, but if you email them on a Friday evening, there’s a very good chance you won’t receive a reply until Monday.
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‘Will my college accept x or y thing?’ If you’re unable to submit what your college has asked for, you need to check with them, preferably by email. While we can answer for our own colleges (although it’s still better to email), we can’t speak on anyone else’s behalf.
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‘Have I done everything I need to do?’ Again, this is a question for your college.
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‘When will I hear from x college?’ We can answer in general terms, but we can’t be specific because we don’t know the inner workings of all colleges!
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