Student finance payment failed

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Ramona11
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#1
Report Thread starter 2 weeks ago
#1
Hi
Student finance sent the payment into a closed account.
On the 6th of January status showed failed and I phoned them in the 7th to ask when the payment will be resubmitted, I was told they are still waiting to receive the money (this can’t be possible as I spoke with the bank and they’ve rejected the payment and also online shows payment failed which means the money were returned to sfe) .

Now my question is the status at the money is failed but will it change into payment in progress when they actually resubmit the payment or it’s possible that the payment was resubmitted but the status won’t change from failed ?

Hopefully I was clear enough
Thanks c
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SFE Isaac
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#2
Report 1 week ago
#2
(Original post by Ramona11)
Hi
Student finance sent the payment into a closed account.
On the 6th of January status showed failed and I phoned them in the 7th to ask when the payment will be resubmitted, I was told they are still waiting to receive the money (this can’t be possible as I spoke with the bank and they’ve rejected the payment and also online shows payment failed which means the money were returned to sfe) .

Now my question is the status at the money is failed but will it change into payment in progress when they actually resubmit the payment or it’s possible that the payment was resubmitted but the status won’t change from failed ?

Hopefully I was clear enough
Thanks c
Hi Ramona, I've responded to your previous post.

Thanks, Isaac
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