Provisional application

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Tayrich2001
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#1
Report Thread starter 3 days ago
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I sent my provisional application off 12 weeks ago and they told me over the phone it can take up to 10 weeks but been 12. I can’t track it online as i dont have a reference number and when i’m trying to phone the DVLA (been phoning for the past week) it is saying they are too busy and putting the phone down, emailed them but just telling me to go online and check times which i have done and isn’t helpful atall. Can anybody tell me how long theirs took, if they know how long it might be, etc.
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normaw
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We were in the same situation before Christmas - I could track it online bit the status never changed. Try the 'Chat' function on this page:

https://contact.dvla.gov.uk/driving-licence

After many attempts trying the normal chat route and being told that it wasn't available, I clicked on the link for critical workers and got through. My daughter then received her licence within a week. The chat starts as a bot, and when asked if I was a critical worker I answered 'No' and it still put me through to an adviser.
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Tayrich2001
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#3
(Original post by normaw)
We were in the same situation before Christmas - I could track it online bit the status never changed. Try the 'Chat' function on this page:

https://contact.dvla.gov.uk/driving-licence

After many attempts trying the normal chat route and being told that it wasn't available, I clicked on the link for critical workers and got through. My daughter then received her licence within a week. The chat starts as a bot, and when asked if I was a critical worker I answered 'No' and it still put me through to an adviser.
Thankyou so much i will try that then.
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