URGENT HELP STUDENT FINANCE Parent's first time login details?Watch this thread
My parents applied for student finance and paid it off decades ago and so they don't know their logins or customer reference number to login to their accounts to provide evidence for my first year student finance application.
They don't have any letters about it with details as it was years ago. The website says its easy to reset your login details if you've forgotten them but it just takes you to ring a phone number that has a very long wait and none of the menu options were about our circumstances. They can't click they haven't applied for student finance before and create a new account because they did once apply for student finance.
Surely many parents providing evidence have the same issue. What are you supposed to do?
Thank you for helping
The simplest solution is for them to fill in the pdf version of the pff2 form and you upload it on your account.