No confirmation for uploaded evidence

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baiubds
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#1
Report Thread starter 1 month ago
#1
My parent has sent the evidence however has not received a confirmation email, is this normal or should they reupload it again?
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WTSBLG
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#2
Report 1 month ago
#2
(Original post by baiubds)
My parent has sent the evidence however has not received a confirmation email, is this normal or should they reupload it again?
Have they checked their 'your inbox' section on their account? It should show everything that is sent by SFE.
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SFE Karen
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#3
Report 4 weeks ago
#3
(Original post by baiubds)
My parent has sent the evidence however has not received a confirmation email, is this normal or should they reupload it again?
Hi there, What evidence has been uploaded? What date was this sent? Thanks, Karen
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baiubds
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#4
Report Thread starter 3 weeks ago
#4
(Original post by WTSBLG)
Have they checked their 'your inbox' section on their account? It should show everything that is sent by SFE.
It doesnt say anthing, however I know that it was sent off and also the emails reminding my mum to fill it out have stopped
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baiubds
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#5
Report Thread starter 3 weeks ago
#5
(Original post by SFE Karen)
Hi there, What evidence has been uploaded? What date was this sent? Thanks, Karen
Dear Karen,
The evidence uploaded was a marital status form, a p60 and 2 monthly bills, this was sent on the 19th of may.
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Erin SFE
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#6
Report 2 weeks ago
#6
(Original post by baiubds)
Dear Karen,
The evidence uploaded was a marital status form, a p60 and 2 monthly bills, this was sent on the 19th of may.
Hi there,

We don't always send confirmation evidence has been received. At the moment new evidence is taken around 3 weeks to process.

Thanks, Erin
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