Having just read your message, I’ve got a terrible sinking feeling. I signed up 6 weeks ago and have been enjoying the challenge but want to change from the Access to HE diploma (science) to Access to HE diploma (health professionals), as I have only completed the first 2 units I thought it would be a simple switch-how wrong could I have been. Seemingly no one at Stonebridge College is able to help, I have been passed from pillar to post on the phones (when they do answer), on online chats, that just stop mid flow, by email and through the messaging system. I feel so cross as clearly from what I’ve since discovered online about Stonebridge is anything but positive and they are taking my money but providing no support. From what I have read so far, there seems to be few avenues to choose for complaining about online education providers, which seems rather unfair.
Have you had any success with your problem?