Income variance exception

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Mel72
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Hi I have just completed my finances on the website for my son who will be starting uni sept 22. It comes up actions I have to complete and says income variance exception. What do I need to do??
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SFE Clare
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(Original post by Mel72)
Hi I have just completed my finances on the website for my son who will be starting uni sept 22. It comes up actions I have to complete and says income variance exception. What do I need to do??
Hi there,

Usually this means that there has been a discrepancy in the figures provided and what HMRC have confirmed. Normally we will use the HMRC figures. You can upload your P60 or finalised tax return, whichever is relevant. Our current processing timescales for resolving the income variance are approximately 10 working days.

Thanks, Clare
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