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Your account system is locked - Cant login in help. Watch

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    Yesterday i tried to login and it says my system account is locked when i try to reset my details it says the following

    We have encountered an issue with the information you have provided.

    You may have entered an incorrect ART ID- if you believe this is the case, please follow this link to View your ART ID.

    If your Art ID is correct, please check that your Secret Answer and Password are correct. You can reset these, by following this link to Reset your Password.

    If you have not provided us with a valid email address to send you your details, please contact your Customer Support Office to receive your new security details. For help please contact the Student Finance customer support office:

    Student Finance Direct

    Phone 0845 607 7577 (local call rates apply), open from 8am to 8pm Monday to Friday and 9am to 5.30pm Saturday and Sunday.
    What could be the case?
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    Phone them up.
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    (Original post by rottcodd)
    Phone them up.
    :ditto:
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    It's just telling you that you may have typed your ART ID or password wrong, check back on your letter that the Student Loans Company have sent you.

    Try again with the printed information that was sent to you, if this doesn't solve the problem then ring them up.
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    (Original post by SillyFencer)
    :ditto:
    :ditto:
 
 
 
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