Dear Angela, three independent SFE advisors have all stated that they can clearly see the income is below £25K, so that's not in dispute, they agree with our figures. But as the second advisor said, '...for some inexplicable reason, you have been wrongly assessed'. When SFE don't even know why a student has been wrongly assessed, you know you're in trouble! There is no point in ringing the SFE number again, the advisors have no answer or rationale for why this has happened, neither do they have the requisite expertise to deal with any problems. There is no facility to speak to a manager when there is a problem. There is no Live Chat facility, and the DM facility on Twitter has been withdrawn. There is also no option to make personal contact on FB. It really is an incredibly frustrating and most terribly inefficient process to battle through. The 'Secure Message' option has no live link, and is only showing as an option between 11am and 2pm (but no explanation as to how this works, and by what means??). There is an SFE complaint template via .gov website, so this appears one option, albeit lengthy. Alternatively, and perhaps additionally, there is an Appeals email address for if you disagree with a decision, but it takes 15 days to respond. By then, we will have missed the cut off for applying for the Bursary. Feeling extremely hacked off about all this. We did find a telephone number for making a complaint about Student Finance, but incredibly, the number - 0843 504 9340 - is charged at 7p per minute!!!