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North Campus, Birmingham City University
Birmingham City University
Birmingham
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Urgent help needed

im writing this on behalf of my sister. her assignment is due in 4 days and she cannot login to her moodle (which she needs so she can submit her work on) because it tells her to authenticate using microsoft authenticator however she does not have it on her new phone. she has contacted IT support but they will be back online 1 day before the deadline- is there anyone else she can contact? is there any other ways she can submit her work:
Are there not instructions on the unis IT pages on how to install an authenticator?
North Campus, Birmingham City University
Birmingham City University
Birmingham
Visit website
So she can do the work? Just not submit it? She has a full day to submit once IT come back online? What's the problem?
Reply 3
Original post by Admit-One
Are there not instructions on the unis IT pages on how to install an authenticator?

true but there may be no guarantee that IT support will be available on that 1 day she has time to submit it. also, they will need to help her install the authentication all
Original post by Apachecow
So she can do the work? Just not submit it? She has a full day to submit once IT come back online? What's the problem?
Original post by fallxcy
true but there may be no guarantee that IT support will be available on that 1 day she has time to submit it. also, they will need to help her install the authentication all


My point is that she shouldn’t need IT support to log into Moodle. If it’s a regular thing like using an authenticator there should be guidance online to avoid every single student needing assistance.

Have you looked at the unis IT pages?

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