My daughter recently came home from Plymouth where she has a shared house with friends in a student let with 'CleverStudents'. On returning to Plymouth after a couple of days,Somebody from the letting agency had been into house but having entered her unlocked room then chose to lock it before leaving. Her key was inside. It was 9:30 at night so the emergency maintenance team charged her £40 cash just to unlock her door and let her back into her room. I have complained but they are arguing that she should have kept her room locked. This is not in her contract and she shares with friends so it's unnecessary. This caused her a lot of stress as it was the night before an exam. Can you help at all?